Gary Mooney - WIZBII Gary Mooney has published his/her professional profile on WIZBII. G M

Gary Mooney

42years • Airdrie

Summary

Due to my roles in both cinema's and Marks and Spencer’s, I have excellent communication skills and am used to dealing with customer complaints and resolving. I am a team player but can also be left to work on my own initiative. I have an enthusiastic and outgoing personality and enjoy taking on new challenges.

Skills

Excellent Customer Service Skills Having Worked On The Customer Service Desk Dealing With Escalated Situations.

Experiences

Customer Service

06-2018 - NowSalesI provide outstanding service to improve audience experience. Offering assistance and support at the box office, taking bookings and enquiries over the phone and via email, working efficiently at busy times in the bar and the screens to ensure customer service and experience is excellent.

Front of House

10-2015 - NowSalesI provide outstanding service to improve audience experience. Offering assistance and support at the box office, taking bookings and enquiries over the phone and via email, working efficiently at busy times within a small team in the bar and the screens to ensure smooth FoH operation. I am further experienced in ushering duties.

Customer Service Desk Operative

10-2012 - 06-2018 SalesI joined Marks and Spencer’s in October 2012. This is a customer facing role which involves being the main representative for Marks and Spencer’s Food Store in Coatbridge. This store also takes order and deliveries of all other Marks and Spencer products which is within my responsibilities. I provide customers with support and assistance in billing issues, complaints and service questions. I man the Customer Service Desk taking telephone calls and questions from customers. I am familiar with all Marks and Spencer products, policies and the proper method for the resolution of problems that customers have with the product or services. I enjoy providing excellent customer service to the public.

Education & training

Glasgow School of Art

2017 - 2020 Glasgow, Glasgow CitySocial and cultural activities

City Of Glasgow College

2015 - 2017 Glasgow, Glasgow Metropolitan Area, UK, GlasgowSocial and cultural activitiesArt Glass Design

Anniesland College

2012 - 2014 Glasgow, Glasgow CitySocial and cultural activitiesContemporary Art Practice

My soft skills

Persevering
Flexible
Creative
Team player
Make every future a success.
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