Elena Stocchi - WIZBII Elena Stocchi has published his/her professional profile on WIZBII. E S

Elena Stocchi

MA in International Relations

40years • Munich

Summary

Professional and hard worker with extensive international experience. I have always been appreciated for my proactive approach to find new solutions, improving procedures and building excellent relations with customers and partners. I am able to efficiently achieve my goals with precision and meeting deadlines even under pressure, thanks to my excellent abilities to multitask and time-management. I enjoy working autonomously and in a team, supporting and tutoring my colleagues.

Skills

Google DriveData-basesAdministrationAttention To Detailstime managementProactiveInnovativeGoals-orientedInternational Events ManagementProject Management And EvaluationPeople Tutoring And ManagementNegotiationcustomer serviceExternal CommunicationEffective ComunicatorPrioritise Tasks

Experiences

International Examination Officer

02-2016 - 08-2016 Project / Product managementAchievements: Since the beginning, my Manager and Head of Department were impressed with my excellent time-management and organisational skills. In just six months I was able to plan and arrange more than 30 international complex events in Germany, Canada, USA, New Zealand, Australia, Spain, and Portugal, showing great capacity of negotiation with customers and examiners. After the first month in that position, I implemented and applied a new and more efficient system for the Planning stage (using Excel) and a new and more detailed method to keep track of the progress of the events organisation. Moreover, I suggested to correct the Data Protection Policy practice to guarantee sensible data protection to all our customers. Furthermore, I advised to amend our official stationery following (i.e. registration forms) national rules. Finally, I am very proud to say that I received several good feedbacks from customers and examiners for my excellent customer service and for my ability to offer adequate solutions, benefitting the reputation of the entire organisation. Other tasks: • Planning, organising and managing simultaneous complex international projects, assuring the best use of financial resources. • Supporting the Head of Department in the selection of the right examiner, based on exams tours needs and examiners skills. • Supporting remotely from the HQ, examiners in job missions abroad, by answering to any kind of enquiry and resolving unexpected issues during the tour. • Building relationships with members/customers, in order to improve the negotiation process ensuring to meet their needs with ISTDs’ rules. • First point contact for customers and third parties; manage and resolve complaints from customers. • Negotiate the best price with providers, booking hotels, taxis and flights; coordination of travel arrangements and visa formalities.

Supporter Care Officer

01-2015 - 02-2016 MarketingAchievements: Being part of a new and small team I had to be a self-starter, learning autonomously, cooperating to design new procedures from scratch and improving the old ones, and creating a handbook for the entire team. Due to my knowledge of Gift Aid, I was assigned a project for autonomously designing a procedure to claim Gift Aid from Sponsorship donations, which generated £6,000 of income for the financial year 2014/2015. Supporting the Microfinance team I was the first contact point for private lenders; after a few months, I created some practical guides including pictures and written explanations, in order to help lenders to use their personal accounts and make loans. Besides, I administrated guest lists and fundraisers lists for national and international fundraising events and conferences, and I also managed the external communication with participants. Finally, I gladly received many positive feedbacks from donors, fundraisers, and lenders for my efficiency, kindness and precision. Other tasks: • First contact point for supporters by telephone, mail, and email, also dealing with complaints, building relationships with supporters and external agencies as well. • In charge of the training and management of new members of the team. • Process all kind of payments and donations (up to £200,000) and run monthly financial reports. • Cooperation for marketing materials design, following the HMRC and FRSB regulations. • Maintain up-to-date the database (Raiser's Edge).

Supporter Care Officer

06-2014 - 01-2015 MarketingAchievements: In this position, I reorganised the method of storing the marketing materials we used for our marketing campaigns, especially in busy time of the years, such as Christmas. Moreover, I implemented a new knowledge management system for the departmental drive, allowing every member to easily recall the needed documents. Other tasks: • First point of contact for supporters by telephone, mail and email; keep updated the database (iMIS). • Process all kind of donations and Direct Debit donations BACS management. • Assist with telemarketing campaign. • Gift Aid Declaration checking, updating and archiving; Gift Aid consistency process. • Fundraising material stock management. • Manage the allocation of work, supervision and training of volunteers. • Write project’s reports for Major donor.

Gift Aid & Administration Assistant

03-2014 - 06-2014 Accounting / Management controlattention to details and offered me a fix term contract. Using Excel I created a new method to analyse the rate of errors calculating Gift Aid. During my last two months my managers also assigned me a project to recover Gift Aid declarations and I am glad to say that I was able to increment the yearly incomes for the organisation by 20%, correcting 70% of declarations. Other tasks: • Order and send fundraising material for volunteers; create flyers and posters for fundraising events using Publisher. • Financial batches correction for Sponsorship Gift Aid claim. • Data entry using Siebel.

Fundraiser face to face

07-2013 - 09-2013 MarketingAchievements: Since the beginning, I achieved a very high rate of signups for regular donations, thanks to my kind approach to potential donors and my great skills to negotiate and motivate them. Other tasks: • Increment incomes, motivating and inspiring people to support the charity (UNHCR) and organising fundraising events. • Data entry of sensible supporters’ data and the creation of weekly financial batches.

Face to face fundraiser

03-2013 - 10-2013 MarketingAchievements: In this position I demonstrated my ability to negotiate with potential new supporters, inspiring and motivating them to regularly donate to the NGO Save the Children, achieving to acquire about 15 new supporters per week. I frequently received very good feedbacks for my ability to build positive relationships with supporters, who always highlighted my strong dedication and kindness. Moreover, the team manager assigned me the coordination of the rest of the team in occasion of fundraising events, taking care also of the logistic. Other tasks: • Data entry of sensible supporters’ data. • Suggest strategic venues for fundraising.

Programme Assistant Intern for eGovernment

02-2012 - 06-2012 Journalism / PRAchievements: I have started as research assistant for the Senior Advisor for the MENA region, but after a few weeks the Advisor for the Americas requested my support due to my great analytical and research capacity, and my excellent language skills of Spanish and English. My superiors always applaud my organisation and my analytical ability in managing knowledge gathered from my research, and organise them in PowerPoint presentation for the rest of the department. Also, my practical approach to problem solving was very appreciated by my colleagues and superiors. In the very last month the Senior advisor assigned me an important task for the preparation of the Annual eGovernment survey which included sensible and confidential data. Finally, I supported the department for the organisation of the 11th United Nations committee of experts on public administration; I assisted them for the external communication and logistic of the event. Other tasks: • Internal and external communication support (even with ministries and academics). • Update departmental database and knowledge management in spread sheets. • Create presentations for departmental meetings.

Italian teacher

05-2010 - 06-2013 TeachingAchievements: My students and colleagues admire my ability to support them and find the right example to explain them the grammar and to motivate them. I was able to create the right condition to stimulate them to exercise and to practice what they were learning, doing games, watching movies, and singing songs. Other tasks: • Plan, prepare and deliver courses for professional adults and children; evaluate student progress and provide on-going guidance for their development.

Retail Sales Advisor

06-2009 - 01-2010 SalesAchievements: Working in this role I was able to persuade potential customers to use Sky service, offering them the best plan for their needs. Weekly, I had an average of 18 new customers, which gave me the opportunity to be selected within the better employees of the year. Other tasks: • Sale Sky product and assist new and old customers with any kind of enquiry, face to face or by phone. • Manage the stock of material (decoders, controls, cables).

Sales Assistant

06-2007 - 09-2007 SalesAchievements: At once, I was noticed for my organisational skills and my natural ability to understand customers needs. I started with a month contract and I was offered a permanent position that unfortunately I could not accept. Other tasks: • Manage the stock in the shop, maintaining a sufficient number of items, and make in place orders of stocks from the central warehouse.

Waitress

01-2007 - 04-2007 Hotels - RestaurantsAchievements: Due to my great time-management and practical skills, I normally was assigned to big events.

Editing & Research Assistant Intern

01-2005 - 04-2005 HR / TrainingAchievements: Cooperation for publication about teenagers’ social condition in the Municipality of Spoleto, (Iceberg, Paolo Ranieri, 2005, Spoleto). Other tasks: • Research and analyse information. • Administration support.

Education & training

Pontificia Universidad Javeriana

2010 - 2012 Bogotá, Bogota, Colombia, BogotáJournalism / PR

Università Roma Tre

2008 - 2016 Rome, Metropolitan City of RomeJournalism / PR

Università Roma Tre

2005 - 2007 Rome, Metropolitan City of RomeHR / Training

My soft skills

Innovative
Persevering
Responsive
Independent

Languages spoken

  • English

    Native language

  • Spanish

    Native language

  • Italian

    Native language

  • French

    Intermediate

  • German

    Basic

Extra-professional Experiences

Project Support & Fundraiser Officer

Nukanti
03-2014 - 04-2015

Achievements: Since I was in charge of the Monitoring and Evaluation of some projects in Morocco and Colombia, I created a useful framework using Excel that improved the analysis of the results. Furthermore, I generated a Logical Framework in Excel for the project team. They could use it to write projects in a more systematic and analytical way, which will allow me to find the needed knowledge to apply for grants. Finally, I organised a fundraising event in Oxford to raise fund for a project in Latin America. Other tasks: • Recruitment and management of volunteers. • Build external relations with new potential donors. • Writing bids for grants. • Design Marketing materials.

Project Assistant for International Cooperation

Amici Dei Bambini
12-2011 - 02-2012

Achievements: After a month volunteering with the international project team, I was noticed for my great analytical and organisational skills evaluating projects, and the Country Director offered me a fix term contract as Project Assistant that sadly I could not accept. Other tasks: • Writing and translating project reports and documents for international cooperation (Spanish – Italian – English). • Write articles for the website. • Project manager assistant for a European Union funded project.

My Internet presence

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