Ekaterina Dolganova - WIZBII Ekaterina Dolganova has published his/her professional profile on WIZBII. E D

Ekaterina Dolganova

39years • Casoria

Summary

I started my professional life when i was still studying at university. I changed several companies till the time I didn't stop at a company that was connected with footwear and accessories. Then I moved to Italy and at the moment looking for a job here.

Experiences

Responsible of Show-room and Back Office

09-2017 - 10-2017 Social and cultural activities- management of the entire back office activity: budgeting, full order management, post sales activities, contacts with clients/ suppliers, shipments, preparations of the documents for shipments; - preparation of an agenda of meetings; - preparation of price list, order sheets, color cards; - coordination of samples arrival; - full customer/ supplier support; - sales and customer support activities within the Show-room; - modification of existing products on the basis of customer requests; - secretarial activities; - other activities required by the job.

Back office manager

04-2016 - 07-2016 Social and cultural activities- inserting all the information regarding clients in the database; - inserting and correcting all the parts of a model in the database; - inserting new models in the database; - following all the incoming orders starting from their inserting till their shipment; - following and updating list of production (on which stage is the production of a particular model from a particular order); - preparation of invoices, transport documents; - communication with all the clients (Italian and foreign) through e-mail, phone, etc.; - order of the materials; - working as a secretary (answering phone calls, e-mails, etc).

Back Office/ Customer Service manager

08-2015 - 09-2017 Procurement- organization of meetings with the suppliers during exhibitions and in showrooms of footwear and accessories to make preorders; - organization of the interaction between customers and suppliers, starting from an order to delivery of the goods in a store; - interaction with suppliers on all the matters (terms of conditions, contracts, any changes regarding the orders, etc.); - identification of potential suppliers, visiting existing suppliers, building and maintaining good relationship with them.

Customer Service Manager/ Brand manager

03-2012 - 09-2013 Social and cultural activities- organization and carrying out of seasonal preorder sessions in the showroom on the territory of Russia and during the fairs in Moscow (Euro Shoes e OBUV’.Mir Kozhi) and in Milan (MICAM); - coordination between customers and suppliers starting from an order placement till the delivery to a customer (the stages of production, payments and availability of products); - providing help and advice to customers regarding their orders: informing them about any changes in their orders, about readiness for shipment to Russia and CIS countries, etc.; - establishment, maintenance and expansion of customer base for the assigned area (Russia and CIS).

Wholesale Manager (Shoes and accessories)

10-2011 - 07-2015 Social and cultural activities- achievement of the targets and goals set for the assigned area (Russia and CIS); - establishment, maintenance and expansion of customer base for the assigned area; - preparation of the showroom for each campaign of each brand and selling the collections (4 seasons) directly to the customers; - support to Credit and Logistic departments; - execution and analysis of the sales reports and figures providing insights useful to optimize sales dynamics; - work during the fairs of shoes and accessories in Moscow.

Assistant of Marketing & Sales Department

08-2010 - 04-2011 - administrative support to marketing and sales department; - orders input; - travel support (developing of the whole route: visas, tickets, transfers, hotels); - organization and coordination of the events; - preparation and conduction of trainings for the personnel; - participation in the development of advertising campaigns; - translation from English to Russian and vice-versa.

Personal Assistant

07-2009 - 08-2010 - translation of printed materials (catalogues) of manufacturer from English to Russian; - reception and distribution of incoming calls and mail; - preparation of the material for weekly meetings with the owner; - maintaining the customer base; - maintenance of the work process in the office; - travel support for the owner with his family and colleagues (visas, tickets, transfers, hotels); - reporting on stock; - formatting of the orders; - work with transport companies to ship and deliver goods; - direct communication with the producer in the U.S.

Assistant of Purchase department (telecommunication equipment)

03-2007 - 12-2008 Procurement- organization and coordination of business meetings; - approval and registration of contracts; - reporting on sales, purchase, stock; - translation of business documentation, cooperation proposals; - travel support to international specialists and colleagues (visas, tickets, transfers, hotels); - communication and solving of current issues with partners; - participating in preparations before opening of a new store; - coordination of business processes between head office and stores.

Education & training

International University Of Linguistics And Humanities

2007 - 2010 Moscow, Russia, MoscowTeaching

My soft skills

Communicating
Analytical
Responsive
Persevering

Languages spoken

  • Russian

    Native language

  • English

    Professional

  • Italian

    Intermediate

  • German

    Basic

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