Accounts Payable Business Partner Analyst
03-2017 - NowAccounting / Management control Ensure timely and accurate process of AP Helpdesk inquiries within the agreed upon Finance Hub SLA's; record all inquiries in Service Now and or assign internally created tickets to the apropriate team member; research the inquiries, update the ticket, call the vendor back with the apropriate information and closr the ticket; communicate with vendors, internal customers or AP team members as required, to ensure accurate solutions; liaise with business departments to solve invoices discrepancies according to their aging and the SSC Service Level Agreement; perform back up for the processing team when required (processing PO, non PO invoices, credit memos); provide necessary AP training to business departments; handle inquiries from Europe, North and South America, Asia Pacific and Middle East