Diana Vasilescu - WIZBII Diana Vasilescu has published his/her professional profile on WIZBII. D V

Diana Vasilescu

Multicultural, multiple language user and customer focused

39years • Bucharest

Summary

Multicultural, multiple language user, international background, customer/people oriented. Am a team player but also function good individually. I militate for smart productivity, brainstorming and redefining the concept of multi tasking. Open for relocation.

Skills

Microsoft Office

Experiences

Accounts Payable Business Partner Analyst

03-2017 - NowAccounting / Management controlEnsure timely and accurate process of AP Helpdesk inquiries within the agreed upon Finance Hub SLA's; record all inquiries in Service Now and or assign internally created tickets to the apropriate team member; research the inquiries, update the ticket, call the vendor back with the apropriate information and closr the ticket; communicate with vendors, internal customers or AP team members as required, to ensure accurate solutions; liaise with business departments to solve invoices discrepancies according to their aging and the SSC Service Level Agreement; perform back up for the processing team when required (processing PO, non PO invoices, credit memos); provide necessary AP training to business departments; handle inquiries from Europe, North and South America, Asia Pacific and Middle East

Transaction Processing Associate with German

03-2016 - 03-2017 Accounting / Management controlAccounts Payable activities using English and German; checking of Travel and Expenses claims for the employees (invoices, receipts and other supporting documentation), communication with the employees and managers for check ups, reviews; processes done in compliance with the Internal Procedures and according to the German legislation; follow ups; initiating or responding to tickets using WQM system with German language; offering support and training to the new joiners; doing internal qualuty check in compliance with procedures; processing claima for 4 different entities; complying with KPI's on an accuracy and timely SLA manner

Customer Service Representative with English and French

03-2015 - 03-2016 TeachingHandle inbound calls in English and French, for the customers of a Canadian Mobile Telephony provider; interpret customer requirements and offer solutions in colaboration with other departments; follow ups with customers for feedback, quality, loialty and retention reasons; loyalty and retention support, escalating in timely manner and only when needed, negotiations for retention reasons; troubleshooting for androids, iphones, tablets and customer's online account (reset password, configuring account); prepaid and postpaid clients

Team Assistant

04-2006 - 03-2008 Energy / Materials / MechanicsHandle inbound customer queries and provide support to them via phone and email; promote new products via rmail and phone and sending offers in collaboration with the technical department; translation of technical manuals from Romanian to English; secretariate activities

Sales Intern

02-2005 - 02-2006 LegalCommunicating with custoners via emails by sending information about new products; working on product brochures with the marketing department; contacting customers for debt collection; organize surveys and offer input to marketing and sales department about customer feedback; working on Newsletter

Education & training

Aarhus School Of Business

2009 - 2013 Aarhus, Denmark, AarhusLegal, Sales

ROMANIAN AMERICAN UNIVERSITY

2009 - 2011 Bucharest, Municipiul BucureştiMarketing

ROMANIAN AMERICAN UNIVERSITY

2004 - 2008 Bucharest, Municipiul BucureştiProject / Product management

My soft skills

Communicating
Independent
Positive
Responsive

Languages spoken

  • English

    Professional

  • French

    Intermediate

  • German

    Intermediate

My dreams

One day

Become a yoga instructor

One day

Become a yoga instructor

Make every future a success.
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