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debora cejas

Fashion design student + senior Backup admin.

37years • Buenos Aires

Summary

Objectives: Fashion design student growing professionally in the environment of IT, applying my knowledge and acquiring new skills to face new challenges either in IT or Artistic grounds. Form a working group prioritizing excellent fellowship and solidarity. I am a people person, proactive, dynamic, always with the best disposition for team work. Looking forward to relocate.

Skills

NetbackupNetworkerData ProtectorData DomainAvamarLinuxUnixHP EML/ESLPhotoshopIllustratorAmadeusSabré

Experiences

Backup & Restore Administrator

05-2016 - NowInfra / Networks / Telecom• Manage backup solution by detecting failures. Solutions applied reduced errors by 50%. • Technical support for products supported increasing software performance and reducing maintenance windows by 70%. • Help other areas to find the best work around and ensure recovery with no data lost. Recovery failure went down to 5% from 33%. • Assisting on weekends. Became a reference for other teams on weekend shifts. • Tools supported: Veritas Netbackup - EMC Data Domain on several OS: Windows, Linux, Unix.

Backup & Restore team leader.

03-2013 - 05-2016 Infra / Networks / Telecom• Interview, contract and coach a brand new Backup & Restore team. By the year the team was working full speed. • Accomplish the highest team performance by setting short and long term goals for each team member by focusing on their strong and weak abilities. Service provided performance up to 97% and close to none restore failure due to failed backups. • Coordinate meeting with different technical and business related team to set expectations and work on the best backup solution. This helped reducing unnecessary backup jobs by 40%. • Participate on performance meeting with Management where weekly performance reports and on-going projects were informed. • Create procedures and operation documents defining all the work done on a daily operation according to SOX standards. • Interact with providers and negotiate prices and fees by an average of 30% on new appliance acquisitions and technical services. • On call 24/7 for escalation purposes. • Tool supported: HP Data Protector – EMC Networker – EMC Avamar – HP EML/ESL series – EMC Data Domain.

Netbackup Technical Support Engineer

10-2010 - 10-2012 Infra / Networks / Telecom• Help customers with Netbackup issues reported to Symantec technical support area. Approach them with empathy and work with them for a permanent solution in the fasted time possible. Average 15 -25 a week. • Create technical documents for users defining frequent issues and how to solve them. • Constant in touch with customer to keep them informed on case status giving tips on how to prevent/improve performance when was possible. • High customer service and troubleshooting skills under pressure performance. • Tool supported: Veritas Netbackup, knowledge required: Tape library appliances, VMware, SQL, Oracle on several OS: Windows, Linux, Unix.

Backup and Recovery Administrator

03-2009 - 10-2010 Infra / Networks / Telecom• Work on daily administration of 5 different sites from Novartis account. • Review backup jobs, work on errors reported documenting steps taken to solve them. Backup performance achieved of 98% • Coach new hires on BAU. • Create documents explaining different tasks involved in site administration. • Audit application backup policies and environments to ensure integrity of backup and recovery activities. Helped reducing unnecessary backup jobs and better use of storage available. • Recover data and full application environments. • Ensure service by coordinating with hands-on personnel tape management. Accomplished no backup error due to lack of media and keep a track of media availability and request new ones with enough time in advance. • Keep in touch with the account owner. Work on business needs and apply it in backup policies. • On call 24/7. • Tools supported: EMC Networker – HP Data Protector – IBM TSM

Sales Associate

07-2004 - 03-2009 SalesCostumer and enterprise assistance, in charge of airlines and hotel ticket reservation tasks and billing as well. Assist customer and make sure all expectations are met. Operate Amadeus and Sabre.

Education & training

Universidad de Palermo

2011 - 2017 Buenos Aires, ArgentinaDesign/UX/UI, Social and cultural activities

Universidad Tecnológica Nacional

2007 - 2010 Buenos Aires, ArgentinaIT developmentIncomplete

My soft skills

Communicating
Independent
Team player
Persevering

Languages spoken

  • English

    Professional

  • Spanish

    Native language

  • Portuguese

    Intermediate

Make every future a success.
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