Telesales
08-2016 - 10-2016 Sales Working in a call centre on PPI & PBA claims. Working with
various computer applications and other systems. Dealing with quearies and talking customers through processes.
Daniel Drew
Experience service assistant looking for full time career.
36years • Morpeth
Summary
An observant and conscious worker seeking full time employment. I strive to do what is best for the customer and business, as both go hand in hand. I am an efficient worker who is capable of performing on my own as well as part of a team. I have 3+ years experince in customer service and in the stockroom; as well as extensive experience in hospitality and Health and Social Care. I believe the key to efficiency is good organisational skills and consistent time keeping; as well as flexibility. I have experience of cash handling and have excellent written and verbal communication skills.
Skills
Experiences
Carer
09-2015 - 08-2016 Personal services Duties including health and social care. Providing assistance and support to vulnerable people in the community. Health and hygiene with strong focus on personal responsibility and accurate record keeping are essential skills I employed in this profession.
Customer Service
10-2011 - 09-2015 Sales Duties include both service and generating sales as well as stock management in warehouse. I have worked within the business to further my skills and have gained qualifications working for my diploma in retail skills.
Hospitality
11-2010 - 02-2011 Hotels - Restaurants Developing my customer service skills, working within a new team to provide the best possible experience for the guest. Duties include cash handling, food and beverage serving, taking orders, setting up for events and cleaning duties
Sandwich Artist
11-2009 - 09-2010 Chemistry / Biology / Agronomy Customer service; food preparation; cash handling; closing duties as acting supervisor and cleaning. Working for the franchise has increased my experience of busy high street service under pressure.
Team Member
06-2008 - 09-2009 Chemistry / Biology / Agronomy I gained knowledge of food preparation, food hygiene, developing my interpersonal and organisational skills as well as time and priority management which proves invaluable, especially at busy times.
Bar Work
07-2007 - 05-2008 Hotels - Restaurants This had broadened my experience with new responsibilities and in full-time employment, as well as being part of a large team to provide the best customer service. This role also involves stock control, cash handling and keeping the work place clean and tidy.
Silver Service
06-2005 - 05-2007 Hotels - Restaurants Involved with using the till, stock rotation and cash counting. The role has given me insight into working life and valuable experience in customer care and managing conflicting priorities at busy times.
Education & training
newcastle college
2004 - 2007 Social and cultural activities
My soft skills
Languages spoken
English Native language
My dreams
To explore the world and scale mountain ranges. Started on the British peaks already and gathering experience and skills to go further. My ultimate climbing ambition is to scale a Himalayan peak.