Cristina Munteanu - WIZBII Cristina Munteanu has published his/her professional profile on WIZBII. C M

Cristina Munteanu

Former Online Credit Officer

35years • Bromley

Summary

I have a strong interest in banking and financial services industry.The reason is I'd like to leverage my detail-oriented mind and apply the skills and knowledge that I have obtained throughout my six years experience.I see myself as people-oriented and over-achiever person.I demonstrated this through working in a various group projects with different types of people in which I had been able to perform well. I would like to be part of your company to further develop myself in banking field and to use my capabilities to serve both you company and your clients.

Skills

I Have An Exceptionally Strong And Motivated Work-ethic, Passionate About Delivering Continuous High-level Customer Service And Experience. I Have A Warm, Friendly And Assured Personality And Am Able To Produce Excellent Results Under Pressure. I Love People And I Like To Help In A Professional, Yet Supportive Role. I Have The Ability To Multi-task And Effectively React To Changing Customer Needs. I Enjoy Interacting With People And Being Part Of An Energetic Team.

Experiences

Junior Credit Officer, Customer Service Officer, Online Credit Officer

03-2008 - 04-2014 Sales-Promotion of numerous Cetelem financial products. -Tailoring and promotion of client-appropriate financing solutions and personalised loans and drawing up credit files. -Client consultation in order to obtain and collate the necessary documentation and verification of the eligibility of the clients, including use of the bank’s IT systems. -Implementation of credit simulations and credit-file preparation, to present the benefits of numerous financial products including insurance. -Checking the verifications according to the appropriate procedures, in order to make the financing decision or rejection of client contracts. -Ongoing updating of databases and maintaining customer records through review of relevant account information. -Preparing “front-facing” money after receiving monthly installments and deposits to the bank via the G4S service. -Client facing role in account management, involving the collection of monthly instalments from customers and delivering client receipts. -Handling and solving customer complaints and queries, as well as occasional support for the call centre team in crisis situations. -Delivering professional, helpful, high quality service and assistance before, during and after; ensuring that the customer's requirements are met.

Education & training

Spiru Haret University, Bucharest (Romania)

2007 - 2010 Bucharest, Romania, BucharestLegal

My soft skills

Communicating
Persevering
Team player
Persuasive

Languages spoken

  • Romanian

    Native language

  • English

    Intermediate

  • French

    Basic

Make every future a success.
  • Job directory
  • Business directory