Christian Kocsis - WIZBII Christian Kocsis has published his/her professional profile on WIZBII. C K

Christian Kocsis

Customer success & loyalty expert, solid int'l experience

57years • Madrid

Summary

☛ SUMMARY · Experienced customer-centric executive, founder of several subsidiaries and international divisions. · Fully multi-cultural and multi-lingual (fluent in 6 languages), educated in INSEAD-IESE-EHL. ☛ AREAS OF EXPERTISE · Consultative sales, complex operations, international key accounting. · Build and coach high-performance sales and customer service management teams. ☛ OBJECTIVE · Develop client-focused organizations, ideally in an international arena with a strong operational component. · Special interest in service excellence, team building, change management and sustainability.

Skills

Team BuildingListenPresentAdaptableAnalyticalSelf StarterAccountableMeet DeadlinesProblem SolverStrong Positive Work EthicsEmEmpaticTolerant

Experiences

Digital Transformation Director

01-2016 - NowProject / Product management☛ First entrepreneur experience (initial name DDT Consulting), launching my own consulting company selling and teaching digital transformation programs specifically designed for the SME market.

Key Account Director EAME · Head of Service Management EAME

01-2013 - 12-2014 IT development☛ 2013: I join Swisscom to take responsibility for their second largest account in EAME. I establish the account guidelines, supervise all service activity and support the sales team during presentations, exhibitions and negotiations to sign 25 new properties. ☛ 2014: After one year I am promoted to create and lead the new division of dedicated Service Managers, with the objective to increase loyalty and retention of our largest clients. I define the account guidelines, manage the relationships with head offices and with my team placed throughout Europe, we supervise all sales and operational activities throughout EAME.

Managing Director Iberia · Senior Vice President Europe South · Key Account Director EAME

01-2002 - 12-2012 IT development☛ 2002-2005: I join Otrum to establish their operations in Spain and Portugal. I open the office, hire the local team and build the Iberian partner network, signing the first contracts with hotels of national and international chains for the peninsula. ☛ 2006-2009: After three years, I am promoted to SVP Operations Europe South. I develop the regional structure, taking budget and P&L responsibility for France, Italy, Spain, Portugal and Belgium. With an international team of 20, we double the sales volume of the region within three years. I am member of the Corporate Executive Management Team in Oslo. ☛ 2010-2012: After three years, I resign from my position of SVP and take responsibility for our new strategic distribution partner ATi and my mission is to train the sales force to become alliance partner of IBM and to expand into new verticals (i.e. Transportation, Defense) and horizontally to new continents.

Technical Consultant Switzerland · Operations Manager Spain · Managing Director Spain

01-1993 - 12-2001 IT development☛ 1992: After my military service, I join Micros Switzerland and my responsibilities are installation, configuration, training and service of their IT solutions, which we install in luxury hotels and restaurants. ☛ 1993: After one year, I am promoted to Operations Manager Spain and I move to Madrid, initially for six months only. I establish the Spanish subsidiary for Micros, hire their first employees and initiate their operations in Spain from scratch. ☛ 1994-1995: After one year I am promoted to Managing Director, I take budget and P&L responsibility for Spain and grow operations to 25 employees, opening three branch offices. ☛ 1996-2001: After two years, I am promoted to merge Micros and Fidelio into one unit, I define and establish the structure and double annual revenues, totalling 50 employees.

Education & training

Insead Executive Education

2017 - 2017 Fontainebleau, Seine-et-MarneIT development, Community management, Corporate governance, Sales

Iese Business School Barcelona

2010 - 2011 Barcelona, Spain, BarcelonaProject / Product management

École Hôtelière De Lausanne

1988 - 1991 Lausanne, SwitzerlandHotels - Restaurants

My soft skills

Responsive
Team player
Flexible
Analytical

Languages spoken

  • English

    Native language

  • French

    Native language

  • German

    Native language

  • French

    Native language

  • Hungarian

    Native language

  • Italian

    Intermediate

  • Portuguese

    Intermediate

  • Russian

    Basic

My Internet presence

Make every future a success.
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