Chara Katiri - WIZBII Chara Katiri has published his/her professional profile on WIZBII. C K

Chara Katiri

Business Analyst

30years • City of London

Summary

A customer oriented, exceptionally organised and proactive Analyst, with several years of hands-on experience. I welcome both the responsibility and challenges to deliver efficient and effective solutions. I am seeking the opportunity to thrive long-term in a new role.

Skills

Application Portfolio ManagementApplication Packaging Life Cycle ManagementOperational Readiness And Service TransitionProject Management And Project RolloutsService Request Portal ManagementAccess Control To Secure Data LibrariesPurchasing And InvoicingTesting For Disaster Recovery, New Releases And Infrastructure ChangesExperienced AnalystMentoring ExperienceWebsite Content ManagementCustomer Satisfaction OrientedEnd-User TrainingInterpersonal Communication SkillsBSc In Computer ScienceWindows And MacOS

Experiences

End User Services Business Analyst

12-2017 - 09-2018 IT developmentWorking with external IT Providers to deliver enablement services for the digital transformation programme and rollout of the new desktop solution throughout NATS. Key Duties: • Collaborating with third party suppliers to analyse technical requirements, scalability, dependencies and risks. • Making progress through follow-up supplier management and ensuring that services are delivered in a manner that preservers SLAs and improves overall customer satisfaction. • Identifying potential system updates and making recommendations to improve customer experience. • Evaluating and prioritizing business changes and maintenance needs of several key applications by considering functional, technology and cost requirements. • Managing the application lifecycle utilising automated enterprise software delivery solutions like SCCM, MSI, App-V, XenApp and CloudHouse. Use of other tools/agents like AppSense EM/AM, Active Directory, Migration Studio & AppTracker, BMC Remedy on Demand for Service Management. • Maintaining the Application Portfolio, used as the foundation for application services in the transformation programme. • Producing ad-hoc assigned analysis to a high level of accuracy and within designated timeframes. • Gathering requirements and creating Business Requirements Documents (BRD).

ICT Specialist Business Analyst

08-2015 - 12-2017 IT developmentResponsible for the management of the Application Portfolio, serving as the company’s master application tracker and the source of technical information for application configuration. Key Duties: • Working collaboratively with the Enterprise Architects, Supply Chain, Service Desk Managers, Service Assurance partners, Software Asset Managers and the Change Advisory Board to ensure the timely delivery of operational ready applications that are fully compliant with business’ mission and strategy. • Documenting and analysing requirements, process workflows and tools. Collaborating closely with stakeholders to shape future application solutions. • Producing monthly risk assessment and progress reports. • Working closely with Subject Matter Experts, the Packaging Team and Application Vendors to coordinate remediation of packaging issues and delivering application patches. • Conducting release testing, preventative maintenance and disaster recovery planning and testing. • Coordinating implementation of problem record fixes and software upgrades.

Information Management Analyst

07-2013 - 07-2014 IT developmentWorking with Information Managers to map, test and deploy a desktop platform and migrate to SharePoint to achieve the company’s strategic vision. Key Duties: • Completing extensive testing and assisting in release management and deployment of the NATS’ new desktop. • Assisting in the facilitation of workshops for local Information Managers in preparation for their department’s migration to SharePoint as NATS’ new collaboration platform. • Designing SharePoint master pages and page layouts, for user guidance on new functions and workarounds for problem records and known issues. • Assisting in the deployment of SharePoint platform across the business and delivering training to local Information Managers as well as end-users.

Outreach Ambassador

09-2011 - 07-2015 IT developmentWorking closely with students aged 9-18 years and inspiring them to become actively interested in Science, Physics and Engineering through various workshops, taster days and summer schools. Key Duties: • Working closely with University staff to deliver workshops, engagement activities and training programs to meet the institutional objectives. • Providing support for students who face significant barriers to education. • Promoting Higher Education and raising awareness of the benefits of the university experience.

Education & training

Surrey University

2011 - 2015 Guildford, SurreyIT development

My soft skills

Persevering
Positive
Thorough
Creative

Languages spoken

  • Greek

    Native language

  • English

    Professional

My Internet presence

Make every future a success.
  • Job directory
  • Business directory
    •