Senior Reservations Ambassador
04-2013 - 05-2015 Hotels - Restaurants Effectively sell the resort‟s products and services using up-selling, cross-selling and suggestive selling techniques.
Maintaining a high level of communication and feedback within the department.
Report to work punctually and in accordance with the issued departmental work roster.
Ensure every caller directed to the Reservations department receives an optimum level of services and care at all times.
Attend to all enquiries, complaints and requests regarding reservations, seeks guidance from Supervisor/Managers when necessary.
Record and process reservations made by phone/fax/email/letters/Website and GDS and ensuring response within 24 hours of receipt.
Handling and inputting all incoming restaurant reservation enquiries in Resdiary, online restaurant reservations system and coordinating with the respective outlets on a daily basis.
Accept waitlist reservations with effective follow up, based on the priorities.
Identifying and anticipating the guest’s needs and requirements.
Maintaining a high level of communication and feedback within the department.
Ensures accurate input of reservations details in the hotel property management system.
Updating the account profiles on regular basis in order to maintain a healthy database.
Prints and reconciles the trace report on a daily basis.
Processing no-show and late cancellation reservations by investigating, recording and charging them efficiently.