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Caitlin Turner

26years • Middlesbrough

Summary

I am a motivated, enthusiastic and conscientious individual with a mature and responsible attitude to any tasks/work that I undertake. I am approachable, friendly and have excellent communication skills, which I constantly aim to develop further as I enjoy building relationships. I actively contribute, and am supportive when working as a team member but I am also equally capable and confident when working independently.

Experiences

Customer Service Advisor

10-2017 - 04-2018

Sales

Working at Barclays, in a professional office environment to analyse customers PPI complaints and making a decision of whether the customer was owed a refund provided me with many valuable abilities which will be beneficial in the future. The majority of the work was carried out on the computer, this gave me valuable experience on many different systems including Microsoft programs. Meeting targets set by our team leaders was an important factor in this job and one in which I believe I excelled in as I work well under time constraints and pressure. Another important aspect of this role was ensuring we had the customers best interests at heart whilst working on their case to improve their damaged relationship with the company following the PPI scandal.

Barstaff

05-2017 - Now

Hotels - Restaurants

Currently, I work in a bar which has enabled me to develop a range of skills which will be useful in my future employment. I have learnt how to remain calm in high pressure situations, to ensure I am carrying out my job to the best of my ability as the bar can get busy with customers wanting to be served as quick as possible. This can lead to potentially challenging situations which I aim to diffuse quickly, with a calm and confident manner. The range of customers that I have served, has enabled me to develop further my communication skills (which includes good listening skills). I am adaptable in working various shift patterns to contribute to a team approach to maintaining a range of opening hours for the town pub.

Education & training

Middlesbrough college

2014 - 2017

Middlesbrough, United Kingdom

Sales,

HR / Training

Sacred Heart Rc Secondary School

2009 - 2014

Redcar and Cleveland, United Kingdom

Chemistry / Biology / Agronomy,

Chemistry / Biology / Agronomy

I was a school prefect and Sports Leader which provided me with many useful leadership skills such as good communication and patience. I was also captain of the girls football team which helped me work effectively as part of a team.

My dreams

Before I turn 30

I wish to have a career in which I feel happy and have the opportunity to progress.