General Manager
02-2016 - 12-2016 Hotels - Restaurants Structured processes and procedures to streamline day-to-day functions, and conducted internal and external audit to effectively quality operations. Collaborated with department heads and assistant managers to organise and control work schedules, time-tables, and resolving employee’s issues. Carried out execution of activities via instructions, delivered instructions to head of department and assistant manager to monitor and evaluate performance of workforce. Headed recruitment processes of employees, planned training sessions for new and existing employees to enhance their performance, also consistently evaluate performance as per defined criteria. Spearheaded and directed a team of 150 employees, provided active support to complete tasks efficiently, also delivered constructive feedback which helped in improving performance. Generated comprehensive reports on monthly financial matters and submitted to management for consideration. Devised and implemented strategic plans which resulted in significant improvement in social media communication from 5 to 520 followers in 3 months as well as improved customer service ratings through B2B channel at (4.5 and 8.9).