BONGIWE MVAKALI - WIZBII BONGIWE MVAKALI has published his/her professional profile on WIZBII. B M

BONGIWE MVAKALI

Sales consultant

34years • Johannesburg

Summary

To be part of a strong team and still be able to up hold the highest level of integrity and have a strong impact in that strong team. To acquire professional knowledge, skills and relevant experience

Skills

• Computer Skills(MS Word, MS Excel And MS PowerPoint)• Good In Pastel Partner Version 11• Good Communication And Problem-solving Skills• Ability To Work Under Pressure Within A Team And IndividuallyTime Management SkillsTelephone SkillsPresentation Skills

Experiences

Sales consultant

11-2017 - NowSalesUse opportunities identified to increase market share . conduct myself in an ethical manner at all times. Take ownership of solving our customers problems or queries as efficiently and quickly as possible Adhere to the TCF (Treating Customers fairly) principles in all that you do. Meet and exceed monthly sales target. Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis. Ensure activities support cost containment and reduction. Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels. Always comply with procedures and processes contained in the relevant business guidelines. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrates behaviour in support of the organizational values. Takes accountability for own performance, personal and career development. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever changing business and customer needs.

Corporate Support Administrator (Learner)

03-2017 - 10-2017 SalesAssist with account support and administration duties to meet the agreed turnover, Assist and facilitate – Remediating customers on Customer first (FICA & KYC), Monitoring accounts – Payments received, cycle close off dates, Payment allocations, Advantage & E-Statements, emailing of statements if not accessible via advantage, Authorization queries, payment allocation queries, card cancellation, reversal of subscription Card delivery queries via CCD, individual as well as company limit increase and follow up Company name changes requests and change of address and follow up (requesting docs)

Education & training

Milpark Education

2017 - 2017 Johannesburg, City of Johannesburg Metropolitan MunicipalityProject / Product management

University of Johannesburg

2008 - 2010 City of Johannesburg Metropolitan Municipality, South AfricaAccounting / Management control, Accounting / Management control

My soft skills

Team player
Responsive
Persevering
Communicating
Make every future a success.
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