Teacher
02-2018 - 09-2018 Teaching Private English and Spanish lessons to kids' from 3 to 6 years.
Barbara Merlo
Un vulcano di energia!
36years • Milan
Summary
Passionate to languages and travels, I worked onboard cruise ships as teen animator and assistant international hostess.Then as spa receptionist in London and kids' attendant at the Badrutt's Palace of St.Moritz and JW Marriott in Venice. In the last period I also worked as Guest relations agent. I adore staying in contact with people come from all the world. I speak English, Spanish, Portugues and French. I use to work in team and alone. I am full of energy, professional, determinated, ready for new challenges and responsabilities.
Skills
Experiences
Kindergärtnerin
11-2016 - 03-2017
Guest relations trainee & kids club attendant
04-2016 - 09-2017 Hotels - Restaurants Welcoming, hotel info, exceeding guests expectation, handling complaints, problem solving,guests assistance, problem solving & kids entertainment.
Spa receptionist
09-2015 - 02-2016 Personal services Welcoming, spa reservations face to face, by phone and e-mails, promotions and sales spa products, taking payments, handle complaints, problem solving, banking, check spa, pool and gym.
Teen Animator/ Assistant international hostess
08-2010 - 09-2014 Hotels - Restaurants Welcoming, teens entertainment, guest relations, info cruise ship life, travel talks, embarkation, disembarkation, tour escort, problem solving, exceeging guest expectations, handling complaints, boat drills, guests assistance.
Education & training
Università degli studi della Tuscia
2006 - 2009 Teaching I studied Spanish, Portuguese snd English, Marketing and Ecomonics.
My soft skills
Languages spoken
Spanish Professional Portuguese Professional English Professional French Intermediate
My dreams
Take care of the others and be proud of myself.