Balazs Drotos - WIZBII Balazs Drotos has published his/her professional profile on WIZBII. B D

Balazs Drotos

A versatile and tenacious management professional

41years • Birmingham

Summary

A versatile and tenacious management professional, with a sustained record of success spanning a range of sectors and industries. A motivational and highly effective individual who thrives within fast paced environments, developing new opportunities, maximizing existing accounts and forging productive and organic relationships with clients. A proven team player with strong analytical and problem-solving abilities. Builds excellent relationships at all levels. With multi sector experience and a genuine commitment to working with people and for people to bring long-term strategic growth.

Skills

Project ManagementBusiness DevelopmentDigital MarketingAccount ManagementKPISLAOperations ManagementRelationship DevelopmentChange ManagementProcess ImplementationBudget ManagementClient ManagementTeam Leadership And Development

Experiences

Operations Manager

04-2017 - 10-2017 Community management● Co-ordination of all resource and workflow ● Implement new processes to ensure work is delivered efficiently, meeting quality, deadline and budget ● Direct reporting line for the team(s), responsible for day to day HR for the whole organization ● Looking after the key accounts either directly or indirectly and managing client and internal expectations. ● Overseeing Training and on-going development of team members ● Recruitment and Selection process for hiring new members of the team

Client Management Director

03-2016 - 03-2017 Community management● Forecasted and worked towards\with internal budgets ● Analysed results\performance on key accounts to achieve high ROI and growth ● Monitored workload and distributing accordingly across the team ● Oversaw Training and on-going development of team members ● Performed regular quality checks on tasks completed by all team members, investigating and resolving issues, identifying training needs ● Managed the recruitment and Selection process for hiring new members of the team ● Identified efficiency measures and implementing ● Ensured internal CRM records, and team reporting updated promptly and executed to high level of detail

Account Director

04-2014 - 03-2016 Community management● Developed multi-level relationships within the client’s business ● Implemented specified top tier clients across multi markets, to increase revenue ● Worked with the sales and implementation teams to ensure the onboarding of new clients ● Acted as point of contact and escalation for internal issues and for clients ● Managed a team of Account Executives, Account Managers, Senior Account Managers ● Ensured all admin related tasks and processes are executed to a high-level quality across the team

Implementation Manager

03-2013 - 03-2014 Community management● Proactively project managed implementations ● Guided client throughout implementation to ensure best possible setup and best practice ● Documented all actions taken during implementations and ensure all parties are informed on progress ● Logged any bugs or feature request in bug and feature handling system ● Provided feedback any important client information to Client Services Team and/or Technical Team ● Supported and assisted Implementation Executive’s in managing their implementations ● Identified any training/knowledge needs for clients and colleagues ● Prepared and performed trainings of clients and colleagues ● Be responsible for undertaking project work across the team as required – participation in reference groups, training and testing on new functionality etc.

Education & training

University Of Debrecen, Nyiregyhaza (Hungary)

2004 - 2008 Nyíregyháza, Hungary, NyíregyházaMarketing, Project / Product management, IT development, Consulting

Irinyi János Szakközépiskola

2002 - 2004 KazakhstanProject / Product management, Marketing

My soft skills

Persevering
Analytical
Responsive
Team player

Languages spoken

  • English

    Native language

  • Hungarian

    Native language

  • German

    Basic

My dreams

One day

To be an inspiring leader

Make every future a success.
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