Customer Assistant and Events Team Member
04-2017 - 07-2018 Sales I mainly worked in Womenswear, acting as the first point of contact within the store, meeting and greeting, being friendly, approachable and sparking up conversations with customers. I utilised my outgoing personality to communicate and assist customers, as well as help throughout the store by working on tills, organising and managing stock and maintaining the overall high store standards. I became skilled in problem solving and decision making as I was constantly dealing with customer queries and issues. I would do everything in my power to help the customer and use my initiative when a manager was not on the shop floor. I was also flexible in my role as I helped throughout sales and public holidays. Moreover, I became experienced in different departments, including the Beauty section, Foods and Visual Merchandising, adapting to the surroundings around me. As a member of the Making Every Moment Special (MEMS) Events Team, I helped to increase sales within the store via achieving targets and goals set alongside my department leads, I developed my teamwork skills as I worked within a team to promote the brand and organise events for M&S, such as in-store fashion shows, promote the M&S Sparks Card and online ordering as a new platform. I developed my confidence by successfully promoting and selling the latest offers and also volunteered to raise money for charities e.g. Macmillan Cancer Support. Furthermore, I became commercially aware with the retail industry as a business and M&S as a brand. I learnt to take on all kinds of feedback from managers and customers in store, endorsing M&S's key values and showing how M&S is improving, innovating and keeping customers at the heart of everything they do.