Assistant Manager
07-2014 - NowHotels - Restaurants • Reorganised in store Learning and Development procedures, new planning system and e-learning tracking. Assigned one to one session and PDP plans.
• Leading the team to upsell Nando’s Christmas Sauces to the third best Restaurant in the UK.
• Developed and implemented Social Media marketing plan to advertise new product and increase followers.
• Delivered excellent customer service by greeting and assisting each customer.
• Supported Nando’s local marketing campaigns around Bristol region organised by Bristol Rugby, University of Bristol and UWE.
• People manager duty to be the interface between staff members and management team and responsible for coordinating a range of staff events and Team buildings.
• Addressed customer inquiries and resolved complaints in store or by phone for TA orders.
• Leading more than fifteen staff member during the shift and working in all the busiest weeks of the year in a top ten UK profit maker restaurant.
• Trained in solving maintenance issue, dealing with contractors, contacting suppliers
• Communicated targets, wages, financial report to MD in absence of the Store Manager
• Promoted to management after only eight months of employment, due to exceptional performance.