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Mae Angelica Garcia

Aspiring Hotel Receptionist

Résumé

I've been working in corporate industry for almost 6 years now. 3 years in customer service and 3 years as a programmer. I always wanted to acquire a job in the hospitality industry mainly because interaction is one of my best skills so I decided to take a leap of faith, leave the corporate world and try a different path , a path which I know I will enjoy.

Compétences

customer serviceDatabase & Records ManagementAdministrative SupportReports & Spreadsheets• Documentation, Filing• Technical And Analytical SkillsMicrosoft Office Applications

Expériences

Software Developer / Programmer

Développement informatiqueDevelop and build systems mainly used in banking industry. Test and resolve system issues. 3 years of experience working with programming concepts in a mainframe environtment including COBOL , JCL , VSAM, basic knowledge in CICS with application testing phases and methods . Successfully installed ALS (Advanced Lending System) project to production . Mainly for loans system. It's an upgrade for the outdated version of loans processing system in a bank . It supports a fully integrated system of account management and customer service for the life of the loan. Successfully installed Phase 1's Current Project which is integrated billing module to production . The new application improved client interfaces and will be browser and OS/ platform agnostic once phase 3 is finished. The new solution will have an integrated billing module to properly and accurately track client usage and billing accurately .

Customer Service Representative and Quality Assurance Analyst

AdministrationAnswered, screened and directed inbound and Outbound phone calls. Handled delicate situations, such as – customer requests, special needs and complaints. Providing customer service excellence to our clients by offering a delightful and consistent experience. Assigned in preventing Fraud and monitoring Security on customer’s prepaid debit cards as well as retailers. Providing Administrative and clerical work by creating everyday report, queue management and staffing assignments. Providing quality analysis on all the data processes and coaching to agents. Continually evolve data and improve data quality.Ensuring data are collected and maintained to a high standard and provides analysis and reports.

Quality Analyst

- Maintenant

Formations

Sacred Heart Academy L-Town

2018 - 2018

Ama Computer College

2008 - 2012 Bachelor's Degree PhilippinesDéveloppement informatique

Ama Computer College

2008 - 2012 Bachelor's Degree PhilippinesDéveloppement informatiqueSEMINARS ATTENDED NON – TECHNICAL Current Trends in Information Technology - 2008 Graphics Design for Web Development - 2011 TECHNICAL Tesda NC-IV Computer Programming - 2009 COBOL Mainframe Programming - 2014

Mes qualités

Communiquant
Autonome
Flexible
Esprit d'analyse

Langues parlées

  • Anglais

    Professionnel

Mes souhaits

Avant mes 30 ans

Travel and sail the world , Experience different cultures.