Team Lead / Release manager / 2nd Line support
03-2014 - NowIT development Manage and maintain system stability and availability through the lifecycle of 1st-2nd line application support for all the internally developed applications, covering a multitude of technology platforms in line with best practice processes.
Team lead of a team of 6 junior-senior application developers, and 2 QAs to investigate and resolve issues, sometimes to complete a feature, working closely with other IT teams and business owners to create an environment under which supported application can be executed to service level agreements.
Team lead responsibilities include the day to day running of teams both in London and Sofia Bulgaria. This involves making sure daily incidents and problems records are handled following the ITIL process to ensure the customers are kept up to date with the progress of any outstanding issues.