Human Resources & Finance
02-2018 - NowHR / Training
Andrew Jackson
HR Professional looking for a career in Human Resources
29years • Scunthorpe
Summary
An individual who has excelled throughout his career to date, this has included gaining comprehensive retail leadership experience and an excellent HR knowledge from management roles. A senior level professional who has recently managed a few highly complex HR projects for leading organisations who has just completed his CIPD level 5 in HRM and is now looking to use these skills and passion for HR in any company. A manager who is naturally successful in the development of teams and employees with extensive HR exposure and the abilities to enhance any forward-thinking organisation.
Skills
Experiences
Customer Service Advisor
07-2017 - NowSales ● Delivering an outstanding customer service by successfully responding to questions and queries, showing passion and dedication at all times
● Understand and continue to develop my knowledge of operational risk, legal & regulatory requirements & operating procedures & practises
● Building relationships with stakeholders by truly listening to their needs – supporting them with the products and services that are right for them
● Act as a brand Ambassador for HSBC UK, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact
● Demonstrate sound understanding of the bank’s products and services; articulating these to our customers in an engaging and confident manner
● Operate within a customer facing capacity in a Contact Centre, generating revenue growth by meeting and exceeding customer needs: maximising opportunities across all customer segments
● Deliver our multi-channel proposition by providing service excellence, educating our customers around the best solutions to meet their needs
● Working collaboratively with colleagues to ensure every need of the customer can be met within the wider contact centre team
● Effectively question and listen to our customers to enable myself to fully understand both new & existing customer’s financial circumstances and needs
● Demonstrate a comprehensive knowledge of the Bank’s full range of products & services to enable myself to connect to my customers with other colleagues who can support their entire life journey
Education & training
Arden University
2017 - 2018 HR / Training , Sales
My soft skills
Languages spoken
English Native language
My dreams
Travel the World