Andrea Tenca - WIZBII Andrea Tenca has published his/her professional profile on WIZBII. A T

Andrea Tenca

Summary

Well presented and hard-working young man, Graduated in Law - European criminal law - at the University of Turin (Italy), currently living in Cork (Ireland). After an year of employment in a multinational Company I believe that the time to get a strong working experience in my brunch of studies has eventually come. I am dependable and ambitious and would be delighted at the employment opportunity.

Skills

customer serviceSapLegal WritingEuropean LegislationItalianSpanishEnglishMicrosoft OfficeResearch Skillstime managementProblem Solving

Experiences

Order Administration Specialist

08-2016 - NowLogistics─ Ensuring all reports and daily activities are addressed within specified SLAs; ─ Co-ordinating and working cross departmentally to prevent and/or resolve escalations; ─ Managing order maintenance and administration tasks e.g. process order amendments, returns; ─ Identify and escalate emerging customer issues; ─ Ensuring high customer satisfaction levels are consistently maintained; ─ Resolving executive escalations within a sharp timeframe; ─ Taking part in quarterly management meetings to assess and evolve processes. Achievements: - Strong improvement in data analysis and research skills as a result of our daily investigations surrounding crossing customer’s datas with the goal of preventing fraudulent conducts; - Improved my flexibility and capacity to deal with customers, carriers and partners from different countries having being employed in a multilingual position with the main task to cover, apart of the English and Irish market, the Spanish and the Italian ones with their own standards and patterns; - Reached an high level of expertise by using the tools needed to perform my daily job: Mac system, SAP, Microsoft Office; - Better understanding of the internal processes and standards of a Multinational Company in an international environment having taken part to project works with the aim of innovating and improving the performances of our Department, the Apple Online Store.

Education & training

University Of Turin

2010 - 2015 Turin, Italy, TurinLegalMaster’s Degree in Law, 108/110 with honourable mention: - Administrative law; - Civil law; - Commercial law; - Criminal law; - Criminology; - European Law; - Finances science; - Humanitarian law and Human rights; - Intellectual property; - International law; - Philosophy; - Political economy; - Sociology; Final Thesis: "European Criminals Institutions". "An elaborate research paper with the purpose of investigating the development of the judicial and police cooperations within the European Union with agencies such as Eurojust, Europol, Olaf. Criminal cases of distinctly transnational nature such as drug trafficking, organized crime, human trafficking and the developments in international terrorism were also a focus".

Languages spoken

  • Italian

    Native language

  • English

    Professional

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