Ana María Checa - WIZBII Ana María Checa has published his/her professional profile on WIZBII. A C

Ana María Checa

44years • Dénia

Summary

Highly motivated and committed professional, fluent in English, Italian and Spanish, with a very good background in Marketing and Communication, seeking to continue to develop interpersonal and professional skills in a challenging environment.

Experiences

Content Analyst

12-2014 - 09-2015 • Responsible for evaluating online AdWords advertising content. • Participate in client meetings to discuss findings and on-going recommendations. • Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.

Content Specialist

05-2011 - 03-2014 • Responsible, along with the Content Managers and Linguist, to keep up-to-date and maintain the writing style guides used in the Spanish market. • Adapting, translating and localising customer-facing content (product, marketing and customer service). • Analysing and editing the FAQs published on the website, based on the main topics and issues for the customer. • Writing and editing email templates to facilitate quick information on common subjects. • Partnering with marketing teams on campaigns and newsletters. • Collaborating in search tuning and search optimization projects. • Imparting training sessions on how to write and address queries from customers. • Coordinating global multilingual content projects.

Fraud Analyst

06-2009 - 05-2011 • Reviewing merchant and buyer accounts. • Investigating and analysing business models and buyers’ activities. • Taking decisions to decrease the risk of fraud, and avoid loses for the company, based on company procedures.

Customer Service Representative

10-2007 - 06-2009 Providing information and support on transactions, queries and complaints by phone and by email. Dealing mainly with the Spanish market, assisting also other markets (UK and the rest of Europe) when required.

Marketing and Communication Assistant

06-2004 - 09-2007 Development of external and internal communicative actions, from the analysis of content published on the web and the intranet to the relationship with the mass media and creation of press releases. This included monitoring sales-marketing campaigns, helping to develop road-shows and other events, as well as the design of visual identity and advertising material.

Database Researcher

06-2002 - 03-2003 Development of external and internal communicative actions, from the analysis of content published on the web and the intranet to the relationship with the mass media and creation of press releases. This included monitoring sales-marketing campaigns, helping to develop road-shows and other events, as well as the design of visual identity and advertising material.

Education & training

Dublin Business School

2008 - 2009 Dublin, County DublinMarketing

universidad complutense madrid

1997 - 2002 Madrid, Área metropolitana de Madrid y Corredor del Henares

Languages spoken

  • Spanish

    Native language

  • English

    Professional

  • Italian

    Professional

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