Ahmed Hassan - WIZBII Ahmed Hassan has published his/her professional profile on WIZBII. A H

Ahmed Hassan

Compliance Specialist

34years • Newham

Summary

I am a hard working and motivated individual who enjoys working as part of a team as well as independently. In my career thus far, I have been able to demonstrate the skills and abilities I have gained and have utilised these to work in a variety of situations with various types of people. I always make an effort in being a polite and mature young individual who puts great emphasis on contributing to make the working environment a positive space. I have great flexibility and additionally possess excellent punctuality and attendance.

Skills

AdvisingAwarenessCommunicationConfidentialityTrainingPrioritisationSupportBehavioural SupportLiasingSpreadsheetSupervisingDataEnglishChecks• FeedbackTeam Lead

Experiences

Bird Watcher

11-2018 - NowDesign / Civil engineering / Industrial engineeringManage and optimize the overall efficiency of fleet, warehouse, chargers and mechanics Build structure and scalable process enabling your market to scale quickly Analyse data to help inform strategic decisions for your market Build operations in your market from the ground up

Compliance Specialist

01-2018 - 07-2018 Design / Civil engineering / Industrial engineering​•​Preparing compliance audit data by compiling and analysing internal and external information   ​•​Providing administrative support by implementing systems, procedures and policies  ​•​Creating accounts for new taxi drivers and checking all relevant documents   ​•​Liaising with Gett Taxi drivers via telephone, text and email regarding their accounts and making sure they have uploaded all their documents  ​•​Reporting to management on a weekly basis regarding performance, changes in the systems we would like to see   ​•​Weekly Supply meetings to discuss goals for the week

Community Support Specialist

09-2016 - 11-2017 Design / Civil engineering / Industrial engineering• Managing Accounts of new Uber Partner Drivers and contacting them at pivotal points of the ‘Ignition Process’ (The process in which they gain their PCO License) and 'On Boarding' process (when they officially join the platform) to ensure that they have the right support and information to enable them to get their license in an efficient manner. 

• Inviting Uber Partner Drivers to attend feedback sessions. 

• Attending and scribing for feedback sessions, providing feedback results of outcomes from the feedback sessions digitally. 

• Answering queries Partner a Drivers may have about the system through digital channels. 

• Assisting with leading new projects. • Managing Accounts of new Uber Partner Drivers and contacting them at pivotal points of the ‘Ignition Process’ (The process in which they gain their PCO License) and 'On Boarding' process (when they officially join the platform) to ensure that they have the right support and information to enable them to get their license in an efficient manner.  • Inviting Uber Partner Drivers to attend feedback sessions.  • Attending and scribing for feedback sessions, providing feedback results of outcomes from the feedback sessions digitally.  • Answering queries Partner a Drivers may have about the system through digital channels.  • Assisting with leading new projects. Tier 1 Mapping Support • Offering support via phone, email, messages and sometimes face to face • Managing, building rapport and maintaining a large amount of mapping drivers efficiently • Supporting and advising drivers with any issues/queries • Training and instructing drivers on how to resolve problems • Updating daily spreadsheets using google sheets • Creating, reviewing and updating issues using Uber ticket software • Generating end of day reports including all tasks/issues throughout the day • Reviewing faulty images and flagging issues

Behaviour Learning Mentor

05-2015 - 08-2016 Personal services• To research, plan and deliver 1-2-1 mentoring/support sessions with identified students on a range of subjects that may be hindering individual learning • To research, plan and deliver group sessions/workshops with identified students on a range of subjects that may be hindering their learning  • To provide in class support for named students, for part of the working week, where and when required, in liaison with Assistant Headteacher (Inclusion)  • To plan and deliver a wide range of extra-curricular activities which promote learning, good behaviour, better social skills and well-being  • To work with the Learning Co-ordinator for Year 7 to ensure smooth transition and induction for Year 6 students to the School  • To assist where and when necessary with the induction of students other than in Year 7  • To liaise with Learning and Assistant Learning Co-ordinators keeping them well informed about their students which you mentor/support  • To ensure your Line Manager is informed immediately of any concerns in relation to the students you mentor/support  • To ensure the Child Protection Officer is informed immediately of any concerns relating to safeguarding in relation to the students you mentor/support • To attend team and School meetings and those that are specifically in relation to the students that you mentor/support, such as pastoral support programmes or liaison with multi agencies  • To maintain accurate records on named students which measure the impact of your intervention  • To provide regular written reports on your work as a Learning Mentor

Global Recruitment Consultancy

11-2014 - 04-2015 HR / Training• Generated teams consisting of Project Managers, Quality Managers, and Technical Software Managers for a particular client. • Trained on Microsoft Software packages, such as Microsoft Word Office to produce correspondence and documents and maintain and databases. • Worked closely with applicants by reviewing applications and managing interviews for them. • Conducted phone screenings and mock interviews via skype to determine potential candidate productivity. • Offered advice to clients and candidates on pay rates, training and career progression.

Quality Assurance Executive

10-2011 - 11-2014 Infra / Networks / TelecomDuring my time working within this role, I have been responsible for ensuring the quality of the post sales insurance experience, in particular, the complaints department. I have gained experience in knowledge of FCA regulations and also, further developed skills such as attention to detail, demonstrate integrity and professionalism. I recently worked on a project involving monitoring the compliance for retail branches. After excessive data analysis, I created an action plan designed for RGMs to use to show the actions they are going to take to improve retail performance for insurance sales. This action plan is currently being used in all poor performing branches for Carphone Warehouse. As part of my day-to-day role, I am a point of contact for complaints quality assurance. My role includes ensuring the correct investigation has been done as well as ensuring it has been communicated to the customer accurately. Also, I have participated in preparing audits and implementing new scoring matrix to help with continued quality.

Education & training

Sir George Monoux

2006 - 2008 City of London, Greater LondonChemistry / Biology / Agronomy, Studies / Statistics / Data

My soft skills

Communicating
Creative
Team player
Responsive

Languages spoken

  • Somali

    Native language

  • English

    Native language

  • Arabic

    Basic

My Internet presence

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