Product Support Administrator - Cabin

Job description

Product Support Administrator (Cabin/Santa Maria)

Zodiac Aerospace is a world leader in aerospace equipment and systems for commercial, regional and business aircraft and for helicopters and spacecraft. It develops and manufactures state-of-the-art solutions to improve comfort and facilities on board aircraft and high-technology systems to increase aircraft performance and flight safety. Zodiac Aerospace, a Safran* company since February 2018, has 32,500 employees worldwide and generated revenue of 5.1billion euros for its fiscal year ended August 31, 2017. Zodiac Aerospace is listed on the Euronext Paris stock exchange.

* Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with nearly 58,000 employees and sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange, and is part of the CAC 40 and Euro Stoxx 50 indices.

For more information: www.safran-group.com and www.zodiacaerospace.com / Follow @Safran and @ZodiacAerospace on Twitter

Under the general supervision of the Product Support Manager, the Product Support Administrator will provide excellent customer service to our clients by acting as the liaison between all of the departments that impact the accurate and timely support of the customer. The main function of this role is to support all customers in regards to spare part sales.

Summary of Duties:

· Respond to customer phone calls/emails within specified service level agreements
· Partner with various departments (i.e. planning, purchasing, engineering, production, stockroom) to best serve the customer
· Ability to research, interpret, and respond to part number inquiries within the Components Maintenance Manual (CMM)
· Provide customers with quotes
· Enter customer orders into Royal IV system
· Maintain backlog reports
· Create invoices within specified time frames.
· Wear proper Personal Protective Equipment at all times.
· Special projects as assigned by supervisor

Qualifications:

Education: High school diploma or GED; AA preferred

Experience: 2-4 years in customer service related field

Computer Skills: Proficient with Windows Operating System®, Office XP®, Lotus Notes, Royal IV

Other skills: Ability to read basic drawings preferred

Description: Entry level

To apply:

Please visit http://www.zodiacaerospace.com/en/candidates andclick on the 'Our Open Positions' or search for 'Santa Maria' within the Zodiac Aerospace career website.

Zodiac Aerospace is an Equal Opportunity Employer committed to hiring and retaining minorities, females, veterans, and individuals with disabilities.

Equal Employment Opportunity and Affirmative Action Statement

It is the policy of Zodiac Aerospace to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, sexual preference, gender identity, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.
If you are applying for a job in the United States and need a reasonable accommodation for any part of the employment process, please email our Human Resources Department at and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address