Trainee Application Support Analyst

Job description

JOB DESCRIPTION

Summary of Role

The TAS Support Team exists to provide support analysis on a day to day basis on a variety of issues for various internal clients in respect of the pension’s administration and pension’s payroll systems. We are required to provide timely resolution to queries or escalate to the relevant teams within the department. We also provide support for the implementation of our systems for new, external clients including provision and monitoring of procedures post implementation.

The Role

Duties

·  Participation in day to day call logging and allocation of support tickets.
·  Classify support issues and accurately assign to the relevant teams.
·  Process fixes for standard support issues and report back to users.
·  Maintain system documentation and procedures to ensure completeness and utility.
·  Ad hoc tasks to support the team and the demands of the business.

Performance Objectives:

Excellence

·  Recognise where further information is required from users.
·  Able to monitor and classify support calls efficiently and allocate them appropriately
·  Ensure that Quality & Security underpin all solutions.
·  Ability to manage a varied workload of personal and team priorities.

People

·  Co-operatively working with others, offering and asking for support when needed.
·  Recognise the importance of developing positive relationships with other teams and individuals.
·  Take responsibility for own career development by seeking new challenges and accepting opportunities.

Clients

·  Understands the need for a high standard of Customer Service to all levels of contact.
·  Managing client expectations and report potential issues to senior managers.
·  Listen to client requirements and needs and ensure that there is a clear understanding between both parties.

The Requirements

·  Good Customer Service.
·  Confident user of Microsoft Windows and Microsoft Office (especially Excel)
·  Strong problem solving skills.
·  Able to write clearly and concisely and adapt styles for various purposes and audiences.
·  Articulate effectively and appropriately in various situations.
·  Experience of telephony administration systems advantageous.
·  Experience of Payroll procedures and Payroll systems advantageous.
·  Experience in UNIX based applications and SQL scripting advantageous.
·  Pass at C or above for Maths and English at GCSE or equivalent.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more atwillistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.