Handler Assistant

Job description

JOB DESCRIPTION

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Role

Main activities:
• Daily review of insurers’ applications to identify claims notices submitted directly to insurers.
• Contact the insured and inform that we will accompany them during the claim.
• In case the incident is sent to WTW, take care of it from beginning to end
• Daily monitoring and follow-up of claims
• Weekly meetings with insurers
• Activate the experts in WTW, in case needed.
• Give notice to claim insurers.
• Verify that the information to be submitted is complete for the claim and avoid reprocessing or delays due to lack of identification.
• Request insurers to comply with ANS (SLA) in the handling of claims.
• Ensure compliance with the conditions agreed in the slip placement at the time of compensation. Negotiate with the insurers the response terms.
• Carry a detailed report of the claims in progress.
• Generate the inputs for the management report to the Client.
• Perform payment validation.
• Keep the CASE system updated daily.
• Make the digital and / or physical file of each claim and sending it to custody.
• Request file claims reports with insurers, and pass it to the account maintenance area.
• Carry out an evaluation of the insurer at the end of each claim payment.
• Ensure the correct operation and flow of the processes that entails the insurance program for Bancolombia employees.

The Requirements

• Bachelor’s degree preferably in Administration or a related field. At least, Technology degree.Previous skills developed for Collections
• Windows programs knowledge
• Skills to daily follow up area indicators
• Advanced proficiency in Microsoft Excel
• Ability to organize, prioritize and to perform multiple tasks simultaneously with excellent attention to detail and follow-through
• Strong written and verbal communication skills
• Self-starter attitude and ability to work within ambiguity
• Flexibility and proven ability to diagnose and resolve issues
• Strong analytical and creative skills
• Continuous improvement mind-set – increasing task efficiency and effectiveness with each repetition and making recommendations for process improvement
• Strong client relationship, interpersonal and team skills
• Ability to work both independently and on client teams
• Sense of accountability; owning one’s work and taking pride in it
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
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