Facilities Services Assistant

Job description

JOB DESCRIPTION

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

The RE&WS Function ( Real Estate and Workplace Solution) is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization. The Local RE&WS Facilities Services Assistant will serve as a key resource for internal and external clients in a Willis Towers Watson office or cluster of offices, and will perform a combination of the following tasks: reception handling, conference/meeting rooms support, audio-visual equipment, collection and delivery of mail and newspaper, office supplies, document printing and binding, and other print, post and purchasing support; responding to facilities-related issues (e.g. lighting, HVAC, furniture repairs, etc.); records management, filing, records system updates, archiving, etc.; miscellaneous other duties.

The Role

Perform duties related to reception/switchboard, including call and visitor handling. / Provide meeting support, e.g. ensure meeting spaces are stocked and tidy, and organize catered meals and provision special equipment. / Manage print, post and courier services. / Oversee stationary supplies and stock levels. Place orders and maintain proper records. / Print, bind and produce client reports/proposals/other materials in a timely and accurate manner / Monitor Facilities Services E-mailbox/phone, and respond promptly to inquiries. / Help maintain overall cleanliness and order of office space; ensure equipment is maintained. / Work with building management and office management to arrange repairs and maintenance. / Assist in coordination of workstation move and other space adjustments / Maintain up-to-date Emergency Procedures and business continuity documents; assist with Emergency Notification System tests, registrations and records. / Assist with on-boarding of new colleagues, including IT requirements and other Service Now tasks. / Provide colleagues with a working telephone/voice handset. / Help manage business records, e.g. update file management systems. / Perform other Facilities Services duties as assigned by the Facilities Services Leader/Manager.

The Requirements

Exceptional customer service skills / Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person / Professional demeanor and appearance / Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency / Reliable and punctual / Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively / A strong focus on detail and accuracy of work / Strong time management skills / Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate / Basic knowledge of Microsoft Office suite and Outlook / Knowledge of AV equipment and limited technology in a meeting environment / Heavy lifting may sometimes be required / 2+ years experience in a professional office environment providing general office & reception and/or facilities support / May occasionally require additional commitment outside of normal business hours / High School diploma, certificate or official equivalent is minimum education required