Business Support Assistant – Administrative Services

Job description

JOB DESCRIPTION

This position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges. This position often requires the handling of sensitive information with professionalism and integrity. As part of our dynamic environment and team you will feel a strong sense of accomplishment as you develop your technical, interpersonal and administrative skills as well as see your efforts contribute to meeting the needs of our clients. 

Our supportive, team oriented approach will motivate you to do your best while also helping others.

The Role: 
• Challenging and varied work that fosters continuous development of technical and administrative skills
• Develop a strong understanding of the Benefits Outsourcing line of business
• Work directly with our consultants on a variety of client deliverables
• Provide advanced level support in the full Microsoft Office Suite, specifically Word, PowerPoint and Excel
• Support the development of client documents including presentations and contracts in PowerPoint, Word and other written documentation/communication
• Ensure quality control/proofreading/editing
• Seek and participate in key learning and development opportunities/maintain steady progress
• Manage meeting/event coordination and preparation
• Coordinate complex scheduling and travel arrangements; expense reporting
• Participate in team meetings and support the capturing and completion of next steps and action items
• Support administrative needs of leaders in partnership with other administrative staff 
• Oversee client project administration (including project set-up and contract administration, file maintenance, etc.)
• Provide assistance in new business activities – some market research, go/no-go decisions
• Deliver on projects to meet or exceed client expectations
• Increase efficiency by identifying ways to improve processes
• Build strong relationships with clients particularly administrative support; serve our clients in a professional and collaborative manner

People
• Build strong relationships internally and collaborate effectively on cross-functional teams
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Work in a supportive, team-oriented environment
• Support the collaborative team environment by partnering with other administrative staff through workflow, partnership and teamwork to support all team needs

• Strong organizational skills, with proven experience prioritizing work and coordinating several projects at one time
• Ability to remain calm under pressure and maintain a professional demeanour
• A strong focus on detail and accuracy of work with the ability to take on full ownership of assigned work
• An innate desire to produce high-quality work and earn respect
• Exceptional problem solving, critical thinking and customer service skills
• Flexibility: able to adapt to different people and work assignments
• A learning orientation
• Strong interpersonal and project/time management skills
• Ability to communicate openly and effectively both verbally and in writing
• Advanced working knowledge of Microsoft Word, PowerPoint and Excel; Microsoft certification a plus
• 3 + years’ experience in a professional services environment
• Experience providing administrative support to multiple parties simultaneously
• Associates degree a plus
• Bachelor’s degree preferred

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
Equal Employment Opportunity:Know your rights.
Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.