Offers “Volvo”

18 days agoVolvo

ServiceNow Capability Lead SRM

  • Göteborg, SWEDEN

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 


As a Capability Lead Service Request Management ServiceNow you have both a strong “delivery mindset” and “can do” mindset. In this position, you will also need to have a structured approach towards tackling challenges and handling various issues. You will actively collaborate with various stakeholders and navigate with ease in a multi-cultural environment. Your agile, positive and continuous improvement mind-set will inspire your organization.


You get an opportunity to work together with highly skilled colleagues in an exciting environment, which provides opportunities to develop both professionally and personally.


Your team.  You will work in a stable team with experts in ITSM and ServiceNow IT area. You operate in a global context, having a number of interfaces with Volvo stakeholders. The team works in a ServiceNow ITSM area and agile development framework.

Are we the perfect match?

In our team you will find an open mind-set and value creation focus and we strongly believe that having fun at work is one important enabler for high performance. We encourage people to take individual responsibility and to see the whole picture. We are strong believers in the importance of communication and keeping an open, curious, and honest dialog.


Key Responsibilities

·  Work together with business process owner , catalog managers and service request process manager to increase efficiency and quality in the Incident management capability
·  Work proactive with new ideas to support digital transformation in ServiceNow
·  Work in close collaboration with Digital Product Owner and Digital Product Manager to set ServiceNow IT roadmap and strategies
·  Supporting the Digital Product Owner in ordering and refining the product backlog items to ensure alignment with the product vision and goals
·  Ensuring the product meets business expectations and needs
·  Gathering feature requests, user needs, and stakeholder feedback and backlog prioritizing together with Digital Product Owner
·  Identify dependencies to other capabilities in ServiceNow
·  Analyze requirements from the business and take appropriate steps to define action plans which are detailed and meaningful, and also set expectations appropriately with the business
·  Act as the bridge between the business and the architects and developers

Required competencies and experience

·  Great experience with Service Request Management, Scoped Applications and Service Portal capability in ServiceNow
·  Great experience with requirement gathering and analysis
·  Experience of Service Request Process and Hardware Asset Management Process
·  Experience in Agile / Safe way of working is a plus
·  Experience of working in Agile module in ServiceNow
·  Experience in ITSM process analysis
·  ServiceNow foundation certification
·  ITIL certification is a plus
·  Experience of working as a system administrator (or similar) in ServiceNow is a plus


Last application date: 2024.08.25


Please note that due to vacation period in Sweden we will not review or initiate contact with candidates until end of August. 

We value your data privacy and therefore do not accept applications via mail. 


Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.


Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.


Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Job Category:  Information Technology

Organization:  Group Digital & IT

Travel Required:  Occasional Travel

Requisition ID:  11800

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