Service Advisor

Job description

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution and servicing centre’s for Volvo Trucks and Buses, Mack Trucks and UD Trucks.

 

What you will do

At VCV Brisbane South, our Service Advisor’s are key to the success of our VCV dealerships, and we pride ourselves on our quick and high quality customer service.

 

Your day-to-day responsibilities will include but not be limited to:

·  Scheduling service appointments and organising service work schedules
·  Handling customer service related queries – via phone, email or in person
·  Ensuring customers are signing repair orders to authorise repairs
·  Confirming Volvo Technician’s have completed repair order information to the appropriate standard
·  Completing customer invoicing, warranty invoicing and internal invoicing
·  Raising purchase orders and liaising with subcontractors
·  Liaising with customers in relation to job status updates, variances to quoted pricing and credit limits
·  Ensuring vehicles are presented back to customers in acceptable condition and all repairs have been explained.

Your future team

Reporting to the Workshop Supervisor and through to the Workshop Manager, the VCV Brisbane South team of roughly 100 is made up of Mechanics, Auto-Electricians, Trades Assistants, Apprentices, Service Advisor’s and Costing Clerk’s. The team pride themselves on running a quality and highly efficient operation, in a supportive and good-humoured team environment.

 

You will be based full time at our VCV Brisbane South dealership in Wacol, which sits beside our Volvo Group Australia head office. As this is a PM shift role, standard hours of work will be 4:00pm to 12:00am, Monday to Friday.

Who are you?

At Volvo Group, we feel that your behaviours and characteristics are just as important as your technical skills! Ideally you will have:

·  Experience in a similar Service focused role, however we would still love to hear from you if you have related experience within the truck industry – administration, invoicing, warranty or technical backgrounds
·  Truck industry experience is advantageous, or similar industry experience
·  A passion for providing excellent customer service
·  A solid understanding of data entry systems, Word and Excel
·  Strong organisational skills and the ability to think on your feet
·  An HR license (or the willingness to obtain one)

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:   

·  Monthly bonuses through our Retail Incentive Program
·  A clean workshop environment with great employee facilities
·  On-site café at our Head Office next door
·  Permanent role, Monday to Friday
·  Generous parental leave program
·  Access to Sonder, our Employee Assistance Program, for yourself and your family

Ready for the next move?

If you’re ready to take your career to the next level and join a dynamic and efficiently run workshop, then VCV Brisbane South could be the perfect place for you! We look forward to seeing your application.

 

The successful candidate will be required to undergo appropriate background and reference checks. 

 

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process. 

Who we are and what we believe in   

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join  Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At  Volvo Trucks  you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

 

Job Category:  Sales & Services

Organization:  Volvo Trucks

Travel Required:  No Travel Required

Requisition ID:  20311