Product/Field Service Engineer

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

Purpose of Role: Developing role for a junior engineer in the field of Partner support (Body Builders, Electrical Infrastructure, Homologation & Compliance) & Product/Field Service Engineering (chassis & body).

 

Reporting: This position reports to Director: Bus.

 

Job Objectives:

 

Strategic: (Employee development - phases).

·  Learn and understand the bus business (sales, service market, business office & customer operation).
·  Understand the importance product functionality and involvement of partners.
·  Develop critical skills required for this job function.
·  Create a road map to develop and service the job requirement.

 

Field Service Engineer (FSE) work focuses on providing technical field service support to customers and secure customer satisfaction including: 

·  Identifying and correcting more complex problems associated with start-up.
·  Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs.
·  Developing on-going relationships with customers to secure future business.
·  May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased. 
·  On Professional level applies practical knowledge typically obtained through education and work experience (position typically requires 2 to 5 years relevant experience). 

 

Applies knowledge to the world of work: 

·  Onboarding to Volvo Group, Induction to respective TD/BA, Transition Coaching.
·  Getting to know the business, understanding the ways of working and the group and TD/BA culture.
·  Learning about product streams (body and chassis) and the contribution of his/her work within this as well as the lifelong learning expectations in the group.
·  Empowered to perform and make a value adding contribution to the assigned TD/BA asap with the benefit of ongoing support and supervision.
 

Operational:

 

Body Builders:

·  Body design, weight distribution, homologation, etc..
·  Body building process including critical phases, inspections, etc.
·  Materials selected and use including assembly techniques, i.e. welding process, equipment, etc.

 

CKD/SKD assembly:

·  Process understanding.
·  Quality to secure durability and reliability,
·  Audit & sign-off.

 

Homologation:

·  Legislation requirements.
·  Process.

 

Product functionality:

·  Technician competence.
·  BBI competence.
·  Dealer familiarization and functioning.

Who are you?

 

 

Qualification & Work Experience:

·  Grade 12 / Matric Certificate.
·  Mechanical / Automotive Engineering Degree.
·  Automotive qualification.
·  Advance computer Literacy (Microsoft Office Package, Power BI) & process / systems development.

 

Job Knowledge & Skills Requirements:

·  Networking Skills.
·  Interpersonal Skills.
·  Communication Skills. 
·  Time Management Skills.
·  Working under pressure.
·  Planning and Organization.
·  Attention to detail.
·  Accuracy. 

 

Key Competencies:

·  Excellent customer relationships.
·  High on Integrity.
·  Team player.
·  Applying Expertise and Technology.
·  Analyzing.
·  Planning and Organizing.
·  Entrepreneurial and Commercial Thinking.
·  Persuading and Influencing.
·  Deciding and Initiating Action.
·  Presenting and Communicating Information.
·  Relating and Networking.   
 

 

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:  

 

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

 

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. 

Application Closing Date: 27 November 2024.

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

Job Category:  Engineering

Organization:  Volvo Buses

Travel Required:  Frequent Travel

Requisition ID:  15675