Role Title: Data Centre Service Manager
Hiring Manager: Rob Randall
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.
Vodafone Global Enterprise partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less' by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?
The Enterprise IT organisation is primarily focused on supporting the delivery of high quality products and richly featured propositions for business customers across our strategic go-to market Practices: Unified Communications & Connectivity, Cloud & Security and Internet of Things. Our objective is to deliver the best customer experience in the industry and for Vodafone to be recognised as the #1 Digital Telco for Enterprise. Enterprise IT also supports our major IT transformation programmes and associated projects.
The role is responsible for the effective delivery of test lab services to both the Product Practices and EIT programmes. At the present time we have responsibility for test labs in Watford, Bracknell, Leeds and Glasgow.
In this role you will have responsibility for:
· Day to day test lab management
· Supplier day to day service management
· Service reporting, KPI's, SLA management
· Capacity and demand planning
· Health & safety risk management
· Development of future lab strategy
Key accountabilities and decision ownership
· Provide day to day technical leadership for the test lab service.
· Act as the single point of contact for all lab service issues with key stakeholders within IT, Product Practices and Property/Facilities Management
· Manage requests for demand, provide capacity management for the labs
· Manage service provider resources in accordance with managed service contract(s)
· Provide thought leadership and guidance on evolution of test lab strategy.
Key performance indicators:
· Adherence to agreed lab service KPI's
· Management of agreed service level agreements
· Demonstrable thought leadership in test lab innovation
· No Budget, direct or dotted reports
Application Guidance: We encourage our people to have powerful career conversations with their line managers and ask that your application is part of PD, mid-year review or development discussions. Please inform your line manager and HR Business Partner regarding your application as feedback may be sought from the hiring manager. Our Group internal transfer policy requires all internal applicants to have at least 2 years' tenure within your current role. Please click here to read further details on the policy. You may also be asked to provide your previous performance ratings, where applicable, through the application process.
Internal Development: Across our Global footprint, we embrace internal movement and development and offer our employees the world of opportunities to achieve your career aspirations. Across our diverse workforce, we empower our people, enrich their experience and offer the chance to give something back through our Vodafone Foundation and Mobile for Good. As one company with local roots, we are supportive of international moves and relocation.
We believe in a fair and robust interview process and all you will be interviewed and assessed through The Vodafone Way behaviours. To read full details of The Vodafone Way click here.
To discover more about how Vodafone Group leads the way in Diversity & Inclusion and hear our CEO Vittorio Colao talk about how he is listed as one of the top 10 men fighting for gender diversity, please click here .
If you have any questions left
Check out the application process and get to know us better here: https://careers.vodafone.co.uk/faqs/
Read more stories here: https://careers.vodafone.com/posts
The future is exciting. Ready?