Key Account Manager - VGE - VODAFONE - Dar es Salaam - Wizbii

Key Account Manager - VGE

  • By VODAFONE
  • Dar es Salaam (Tanzania)
  • Bachelor's Degree
  • Business / Sales
2018-08-10T20:33:32+0000

Job description

Role purpose:

To acquire new Customers Accounts for Vodafone Global Enterprises and drive profitable revenue contribution and increased market share from Fixed & mobile products and solution offerings.

Key accountabilities and decision ownership

·
Responsible for the in country acquisition of Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom

·
Meet monthly targets as per agreed KPIs and KPAs in order to increase the annual targeted Enterprise sales.

·
Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).

·
Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers

·
Works collaboratively to provide direction on the service relationship for nominated accounts

·
Inputs to decisions on new propositions, product mix and services for customers

·
Manage customer expectation by aligning various units to ensure end to end timely deliveries within manning SLAs.

·
To Interpret and understand client brand need and their budget and communicate the same to the management to capitalize on it.

·
Evaluation of competitors strategies and obtain their weaknesses communicate the same to the internal design team and advise the management to capitalize efforts so as to win tenders and pitches.

·
Maintain Customer relationships in order to maintain churn rate not above 5% of Individual Existing and new business per annum relative to the Individual targets.

·
Ensure relative target on Mobile Voice, Mobile Data and Fixed revenue are met

Seeked profile

Qualifications :

Core competencies, knowledge and experience

· 
Experience in solution sales and relationship management (Track record of global accounts/enterprise solution selling) within multi-national companies. Knowledge of mobile data application development and operations, and a technical sales background preferable

· 
Proven results in successful account acquisition and development in an enterprise multi-national environment.

· 
Educated to at least first degree level (or equivalent).

· 
Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.

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Extensive knowledge of Vodacom products and services and their value to customers

· 
Multilingual desirable.

· 
Relationship management skills

· 
Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers

· 
An understanding of corporate governance in complex organisations.

· 
Ability to work and manage in an ambiguous/changing environment

· 
Proactive, self-motivated, ability to work independently, prepared to cold-call

Must have technical/professional qualifications:

· 
Bachelor in Business Administration or equivalent

· 
Basic account knowledge

· 
Experience in handling Key Accounts

· 
Experience in sales and service minimum 1 year

· 
At least 3 years of progressive experience Sales, Marketing and Customer relations supervision.

· 
Computer knowledge essential

· 
Ability to communicate fluently in English
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About VODAFONE

Vodafone sucht ab sofort einen Praktikanten (m/w) im Bereich Führungskräfteentwicklung & Talent Management in Düsseldorf (DE011575).

437 vacancies open at VODAFONE

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