Expire bientôt VODAFONE

Key Account Manager - VGE

  • Dar es Salaam (Ilala)
  • Bachelor's Degree
  • Ventes

Description de l'offre

Role purpose:

To acquire new Customers Accounts for Vodafone Global Enterprises and drive profitable revenue contribution and increased market share from Fixed & mobile products and solution offerings.

Key accountabilities and decision ownership

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Responsible for the in country acquisition of Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom

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Meet monthly targets as per agreed KPIs and KPAs in order to increase the annual targeted Enterprise sales.

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Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).

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Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers

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Works collaboratively to provide direction on the service relationship for nominated accounts

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Inputs to decisions on new propositions, product mix and services for customers

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Manage customer expectation by aligning various units to ensure end to end timely deliveries within manning SLAs.

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To Interpret and understand client brand need and their budget and communicate the same to the management to capitalize on it.

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Evaluation of competitors strategies and obtain their weaknesses communicate the same to the internal design team and advise the management to capitalize efforts so as to win tenders and pitches.

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Maintain Customer relationships in order to maintain churn rate not above 5% of Individual Existing and new business per annum relative to the Individual targets.

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Ensure relative target on Mobile Voice, Mobile Data and Fixed revenue are met

Profil recherché

Qualifications :

Core competencies, knowledge and experience

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Experience in solution sales and relationship management (Track record of global accounts/enterprise solution selling) within multi-national companies. Knowledge of mobile data application development and operations, and a technical sales background preferable

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Proven results in successful account acquisition and development in an enterprise multi-national environment.

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Educated to at least first degree level (or equivalent).

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Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context.

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Extensive knowledge of Vodacom products and services and their value to customers

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Multilingual desirable.

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Relationship management skills

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Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers

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An understanding of corporate governance in complex organisations.

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Ability to work and manage in an ambiguous/changing environment

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Proactive, self-motivated, ability to work independently, prepared to cold-call

Must have technical/professional qualifications:

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Bachelor in Business Administration or equivalent

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Basic account knowledge

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Experience in handling Key Accounts

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Experience in sales and service minimum 1 year

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At least 3 years of progressive experience Sales, Marketing and Customer relations supervision.

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Computer knowledge essential

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Ability to communicate fluently in English