Customer Service Adviser 101, Manchester
Salary: £17,500.00 + bonus (potential earnings of up to £800 every quarter) + great benefits
Shift pattern: The hours will be between 8am and 8pm with every other Sunday
Joining Vodafone is more than a job, what we do matters. We don't just carry minutes, texts and data – we carry people's lives. And that's a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what's it like to work here? We have built an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Customer Operations at Vodafone
We're passionate about exceeding our customers' expectations and making a big difference to their lives, always really committing to delivering the best possible service. Whether it's on the phone or online, we are there to provide vital support when our customers need it. We strive to make sure that through our products & services, people feel free to live their lives their way and that their journey with us is as simple as it can be.
About the role
Are you passionate about delivering great customer service in an efficient manner? All sorts of people need to use the police's non-emergency 101 service and we're responsible for directing calls from across the country to the right place. It's a big responsibility, so it's vital that we resolve any issues quickly. This is where our Adviser's come in. They handle a range of issues. They always ensure that they answer calls quickly and provide the right information and guidance to customers. We're all about offering a first-class service, and your top-notch customer skills will need to shine through on each call you take.
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.