Description de l'offre
Job Title Customer Support Advisor -
Location Telford, Shropshire, TF6 5AR
Competitive salary & excellent Veolia benefits
Closing date 18th September 2018
Exceptional prospects. Meaningful work. Superb benefits. Whatever you’re looking for in your next career move, there are all kinds of reasons to join Veolia. We’re an international business with a single vision to resource the world. And we’re achieving that by providing innovative solutions that help industries, cities and communities to use energy, water and waste more sustainably. It’s a huge operation, involving the talents of over 174,000 employees across a wide range of roles. But no matter what we do, we’re all united by a shared passion and ambition – to provide smart environmental solutions that make a real and lasting difference. Join us and you’ll play an important part in achieving our vision.
Where you’ll work
You will be based at our vibrant and busy Commercial Customer Support Centre and be joining a high performing team which delivers exceptional customer service to our commercial customers every day. You will be an excellent communicator who is passionate about providing outstanding customer service and is confident in dealing with customers. Proficient at handling communications via phone, Live Chat, SMS, and email and be comfortable at adapting to change, for example changes to technology and processes.
What you’ll do
Provide an omnichannel experience to our customers by responding to customer queries to achieve a first call resolution every time. This includes handling phone calls, Live Chats, text messages, Salesforce cases, or email. You will update and maintain the data on our systems while building strong relationships with internal and external customers.
You will be working with a number of stakeholders from across the business including Sales, Finance, IT, and Operations. You will complete a variety of administration tasks, which will range from processing contracts and resolving invoice queries, to handling customer cancellation requests and booking waste collections onto our operational system.
Although experience in customer service is beneficial for this role, it is not essential as full training and development will be provided.
About your knowledge, skills and experience
To enable you to carry out this role you will possess GCSE’s in both Maths & English and be computer literate. In addition, you will have the ability to multitask and negotiate with strong interpersonal skills.
Knowledge and experience in Salesforce, recycling and waste industry would be desirable.
Veolia recognises the positive value of inclusion and promotes equality. We welcome and encourage job applications from people of all backgrounds.