Customer Service Advisor - Global Airport Concierge - Central Waterford - Wizbii

Customer Service Advisor

  • By Global Airport Concierge
  • Internship
  • Central Waterford (United States of America)

Job description

Rotational Shift Work

06:00 - 14:00
14:00 - 22:00
22:00 - 06:00

Role and Responsibilities

• Answer client/service provider calls politely and effectively, resolving any issues/queries they may have

• Process client bookings and offer additional services related to their booking

• Answer client/service provider emails articulately and within a timely manner ensuring SLA’s are adhered to

• Completing all of the assigned operational checks regarding client bookings

• Assisting accounts team in collecting payment for all bookings prior to them taking place

• Assisting management in facilitating any admin tasks that are required

Job Type: Full-time

Salary: £18,000.00 to £20,000.00 /year

Seeked profile

• Ability to communicate to an excellent standard via phone and email to resolve the clients queries

• Ability to provide good attention to detail to ensure all the client requests are adhered to correctly

• Ability to manage and adapt in difficult situations, ensuring the client receives a satisfactory resolution

• Ability to organize themselves to multi-task effectively whilst ensuring standards do not suffer

• Ability to work alone and amongst a team to achieve the common objective

• Confident IT User i.e. Internet and computer literate

• Ability to use MS Excel, MS Word and Outlook to a good level

• Languages would be a benefit but not essential

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About Global Airport Concierge

One vacancy open at Global Airport Concierge

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