.Job Title Credit Controller - 18 month contract/secondment
Location Cannock, Staffordshire
40 hours per week
Competitive salary & excellent Veolia benefits
What you'll do
You will be responsible for the collection of overdue payments in line with Veolia's Service Level Agreements via telephone and post within the target times set, taking into account Debtor Days, Aged Debt and Bad debts. Ensuring all customer contact records are accurate and kept up to date.
You will respond to customer queries which arise from a number of channels. Logging these queries and forwarding to the relevant business unit for investigation and resolution. Follow up on resolved queries ensuring payment is received for previously disputed items.
You will handle a wide range of communications with customers both internally and externally, maintaining good trading relationships. Notifying customers of changes to their accounts such as changes in credit limit or account suspension.
In addition, you will need to be aware of credit risk on credit accounts and conduct credit limit reviews when applicable. At times it will be necessary to initiate legal processes when all other collection means have failed.
At all times, you will need to ensure you comply with compliance rules and regulations regarding customer data and customer bank information.
Where you'll work
As a Credit Controller, you will work in the credit control department. Credit Control is responsible for maximising cash collections for Veolia UK and this must be done in accordance with company policy and procedures.
Overall, you will ensure that cash flow is maintained in line with Company expectations.
Ideal candidate profile
The experience you will need
Previous experience of working within a busy Credit Control team with specific experience in Services and the collection of monies, is essential to be successful in this role.
You will have experience of dealing with a wide range of customers which includes; private sector corporations, 3rd party suppliers and public sector clients such as local authorities.
A confident communicator you will be able to convey clear and concise messages across both written and verbal channels.
Competent computer skills are required, with experience of Microsoft Office Suite.
In terms of background, you will have experience within a large corporate environment or have come from a busy credit control team used to dealing with high volumes.
Benefits you will receive within this role are
The option to join the Veolia Pension Scheme
Access to Veolia Rewards, benefits and discounts
Free eye testing and money towards glasses if required for work purposes
25 days annual leave + statutory bank holidays
Who is Veolia?
We are the UK leader in Environmental Solutions. We offer services and expertise in waste, water and energy management helping to build a more sustainable future. As a global organisation, our work focuses on delivering simple but innovative solutions to preserving natural resources, reducing pollution and protecting our environment.
We live in a world that needs to take care of its resources, and our mission is to 'Resource the World'. Improving communities and protecting the environment are right at the heart of our business.
But it takes more than just words and ambition to achieve this, it takes the daily efforts of thousands of people across the UK to bring it to life. Together our employees make our communities better. They are the resourcers, behind the resources. They are real people like you, and they make real change happen every day.
Veolia is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief, sexual orientation, or veteran status.