2nd Line Analyst

  • London (Greater London)
  • Développement informatique

Description de l'offre

Job Title 2 nd Line Analyst

Location London, N1 9JY

Grade 5.1

Competitive salary & excellent Veolia benefits

About Veolia

Exceptional prospects. Meaningful work. Superb benefits. Whatever you're looking for in your next career move, there are all kinds of reasons to join Veolia. We're an international business with a single vision to resource the world. And we're achieving that by providing innovative solutions that help industries, cities and communities to use energy, water and waste more sustainably. It's a huge operation, involving the talents of over 174,000 employees across a wide range of roles. But no matter what we do, we're all united by a shared passion and ambition – to provide smart environmental solutions that make a real and lasting difference. Join us and you'll play an important part in achieving our vision.

Where you'll work

As a 2nd Line Analyst you will share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements.

You will be based at our site at 210 Pentonville Road, London, N1 9JY.

Our business is vast and geographically broad, you will need to be flexible to travel nationally when required which provides a great opportunity to see what we do for yourself.

What you'll do

You will contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications with hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. You will identify all and any impediments affecting the efficient delivery of applications and services, determine and execute appropriate measures for their mitigation or resolution.

You will endeavour to reduce the impact of service affecting incidents and problems, ensuring appropriate and timely response to all reported issues. You will ensure the accurate recording of service requests and incidents and to attribute the correct categorisation, notation to ensure timely and relevant reporting. You will provide a desk-side and remote assistance, as relevant to the task.

Profil recherché

Qualifications :

About your knowledge, skills and experience

ITIL Practitioner or Foundation certified - Desirable:

Previous experience in Service Desk operations in a multi-site, nationwide service environment

One or more professional qualifications from leading solution providers: Microsoft, Cisco, Citrix, VMware, Oracle, etc.

Knowledge of Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, Service Now CSA desirable

Previous experience practiced in EUC management including image preparation and deployment, application packaging and delivery and audit reporting and control

Ability to work under pressure and deal with several problems simultaneously

Good interpersonal skills, able to communicate effectively with staff and management alike

Veolia recognises the positive value of inclusion and promotes equality. We welcome and encourage job applications from people of all backgrounds.