The Logistics and Distribution (L&D) Management in Training supervises daily activities for an account, department, or station of a warehouse operation. He/She ensures performance goals are met, maintains inventory accuracy, adheres to quality standards, and effectively works with the staff. This position is closely guided by the manager of the account in order to learn how to manage employees who oversee inbound flow, inventory control, and outbound flow activities. He/She promotes operational efficiency and ensures work completion in an operational area, but does not directly manage employees. This position may include rotating shifts, overtime as needed, and is six to nine months in duration aimed at preparing a candidate for L&D supervisory roles.
The L&D Management in Training reviews existing operational processes to identify inefficiencies and cost reduction opportunities. Training under an Account Manager, he/she learns to delegate workload by utilizing research, prioritizing customer deadlines, and ensuring contract requirements are completed. This position conducts daily performance tracking to monitor compliance status and provides feedback to management and floor level employees. He/She generates account specific required reports to provide timely and accurate information and meet performance standards. This position tracks customer activity information for the resolution of customer concerns and inquiries.
· Analyzes current operational plan to determine opportunities for improvement.
· Monitors progress toward scorecard goals and measures to ensure center is on target to meet goals.
· Learns to manage resources and people processes under the guidance of management (e.g., Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.
· Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
· Applies Service, Product, and Customer Technology Knowledge: Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company.
· Designs/Develops Integrated Solutions to Business Problems: Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem.
· Detail Orientation: Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.
· Meeting Facilitation: Demonstrates active listening, asks open-ended questions, and effectively uses a variety of media (data show, flip charts, etc.); demonstrates a basic understanding of group dynamics and team development; identifies resources needed to conduct a successful meeting; summarizes participants' contributions and provides follow-up communications and notes.
· Report Generation: Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others.
· Solves Customer Problems: Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions.
· Strategic Customer Partnerships: Establishes and maintains entry level contacts in customer organizations; builds relationships to further understand customers' business and objectives.
· Supply Chain Management: Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain.
· Technical Writing: Demonstrates a general understanding and use of grammatical rules; expresses ideas clearly and concisely; explains the relationship of effective writing to business objectives.
· Experience identifying customer issues and recommending solutions – Preferred
· Experience with report generation – Preferred
· Operations experience in a distribution environment – Preferred
· Knowledge of Warehouse Management Systems (WMS) – Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law