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Customer Service Agent - Parcel Motel

  • Belfast (Belfast)
  • Administration

Description de l'offre

Customer Service Agent

Location: Parcel Motel

Parcel Motel are looking for a Customer Service agent to complement the existing team.

Typical duties include but are not limited to:

ØEnhanced proactive customer care

ØDaily track, trace and update to customer

ØLiaise with customer regarding delayed goods

ØKPI's reporting

ØRapid closure of customer issues

ØBuild relationships with other departments to enhance ability to perform role.

ØAny adhoc duties assigned by Manager or Team Leaders

A Customer Service Agentwill play a vital role in helping the business run smoothly and efficiently, making sure performance is kept to a really high standard.

The ideal candidate will have:

ØCome from a customer service background

ØPossess the ability to plan and prioritise your work

ØExcellent written and oral communication skills

ØConfident and assured telephone manner

ØComputer literacy, including Word, Outlook, Excel

ØAttention to detail and problem-solving ability.