Customer Service Agent - Parcel Motel - Ups - Belfast - Wizbii

Customer Service Agent - Parcel Motel

  • By Ups
  • Belfast (United Kingdom)
  • Reception / Administration

Job description

Customer Service Agent

Location: Parcel Motel

Parcel Motel are looking for a Customer Service agent to complement the existing team.

Typical duties include but are not limited to:

ØEnhanced proactive customer care

ØDaily track, trace and update to customer

ØLiaise with customer regarding delayed goods

ØKPI's reporting

ØRapid closure of customer issues

ØBuild relationships with other departments to enhance ability to perform role.

ØAny adhoc duties assigned by Manager or Team Leaders

A Customer Service Agentwill play a vital role in helping the business run smoothly and efficiently, making sure performance is kept to a really high standard.

The ideal candidate will have:

ØCome from a customer service background

ØPossess the ability to plan and prioritise your work

ØExcellent written and oral communication skills

ØConfident and assured telephone manner

ØComputer literacy, including Word, Outlook, Excel

ØAttention to detail and problem-solving ability.

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About Ups

UPS recrute ! Un modèle de réussite depuis 1907! UPS (435 000 salariés), leader mondial du transport express de colis et 6ème employeur mondial privé continue son développement. Chaque jour, nous effectuons près de 15 millions de livraisons dans plus de 200 pays. Nous réalisons également un chiffre d'affaires annuel de 58 milliards de dollars. Entreprise internationalement reconnue et en pleine croissance, UPS s'engage pour l'intégration et la formation des stagiaires. C'est pourquoi nous recrutons un Ingénieur Projet H/F en stage rattaché au Responsable du département Plan Engineering basé à Chilly-Mazarin (91) ou Charenton (94).

9458 vacancies open at Ups

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