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Centre Clerk - Omagh (Split Shift)

  • Belfast (Belfast)
  • Administration

Description de l'offre

POSITION SUMMARY
The centre clerk is responsible for all centre administrative tasks in the package centre.

KEY ACCOUNTABILITIES
·  Dealing with all telephone calls
·  Handling customer complaints in a professional manner.
·  Dealing with SLA concerns, PCA queries
·  Providing customer counter cover
·  Running reports for the centre, TTS report, Cares report and Apple report
·  Cash handling, banking
·  Meet set targets on a daily basis
·  Responsible for any additional tasks given

EDUCATION/WORK EXPERIENCE
·  Fluency in English both written & spoken is essential
·  Be efficient
·  Have good communication skills
·  Able to work in a targeted environment.
·  Work well in a team
·  Working knowledge of word and excel.
·  Some experience in a similar work environment would be an advantage

Job Administration

Primary Location IE