Freezer Cabinet Operations Representative

Job description

Background & Purpose of the Job

Unilever is seeking a customer-focused Freezer Cabinet Operations Representative to join our Out-of-Home (“OOH”) operations at our Englewood Cliffs, New Jersey location to support and manage inbound customer service support to the Out-of-Home Ice Cream Sales Division and freezer cabinet management market for Direct Store Delivery network. In this role, you will provide problem solving resolution for customer, distributor and OOH field personnel pertaining to cabinets, product deliveries and field service issues.

Who You Are & What You'll Do

• Support 6 regional business managers directly and OOH Key Account and National Account managers indirectly

• Manage regional cabinet asset inventory including; orders, moves, pickups, deliveries and spare parts and service repairs

• Process new OOH business leads that originate through the call center; enter new customer information into Freezer Management System (FMS) system

• Execute monthly distributor cabinet inventory reconciliation activities

• Document all call information per standard operating procedures

• Complete call and shipping logs and produce call reports on a daily basis

You're a born leader: You take pride in delivering work to the highest standards.

You love to win, and have fun doing it: You believe in taking the lead and can prioritize and provide customers/distributors with product and service information in a timely manner.

You're a changemaker: You escalate unresolved issues to line manager based in level of severity, when needed.

You're a teacher: You know there is always a way we can improve results and you are committed to helping others see those possibilities.

You're a dot connector: You bring value in collaborating with your internal customers and external vendors to provide accurate and relevant information.

What You'll Need To Succeed

• Bachelor's Degree is required

• Knowledge and relevant work experience in asset inventory management in a customer service environment is required

• Intermediate level proficiency in Microsoft Excel, Word and Outlook, with accurate data management, is required

• Strong bias for action & accountability both for self and others

• Strong interpersonal and communication skills, bot written and verbal

• Critical skills include, but are not limited to: customer service, data entry, problem solving, project management and vendor management

What We Can Offer You

Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities.

Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law .

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.