Sales Support Advisor

Job description

FERRYBRIDGE(GBR)
Job Description

About the Company
Total UK Limited is the ‘Marketing & Services’ affiliate of Total Group in the UK, operating at the end of the Oil & Gas supply chain selling specialty products (Bitumen, Special Fluids, Lubricants and Aviation Fuels) to both the private and public sectors.

Total is a French multinational integrated Energy group, part of the "Supermajor Six", and also one of the oldest petroleum companies in the world. Its businesses cover the entire oil and gas chain, from crude oil and natural gas exploration and production to power generation, transportation, refining, petroleum product marketing, and international crude oil and product trading. It is also a large-scale chemicals manufacturer and a leading investor in Solar and Biomass energies.

As we speak, Total Group is the 4th largest Oil & Gas and 2nd largest Solar Energy provider worldwide, making it one of the most productive companies in the world.

About the Role
The job holder reports to the Sales Support Manager and has responsibility for delivering the targeted Margin/Volume and product mix in line with the expectations set by the business strategy and directed by Sales managers.
The key elements of this office based role are order processing, aged debt management, account management, telephone sales and general administration.

Sales Support Advisors focus is driven by customer demands and are required to turn their skills to multiple products, various geographical areas and various market sectors.

 
·  Prospecting new customers in line with the channel strategy.
·  Calling existing customers to secure orders to meet or exceed required targets.
·  Answering direct calls from customers in a prescribed timeframe and delivering service and support.
·  Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites.
·  Liaise on a daily basis with Sales Managers and Area Business Managers on all aspects of Sales support for specific customers in the channel.
·  Set up and maintain customer accounts in CRM software (Salsa).
·  Apply given pricing formula for customers and provide quotations.
·  Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
·  Provide feedback on KPI’s for the channel in relation to sales targets, quotations, order placing, aged debt, DSO.
·  Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints.
·  Raise credit / debit notes as directed.
·  Update prices in SAP as and when necessary.
Offer ID

14196BR
Country

United Kingdom
Contract duration

2
About us / company profile

Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.

Candidate profile

About the Successful Candidate
We are looking for someone with a strong telephone sales / sales administration or customer service background. You will have a first class record of direct selling via telephone/mail shot/email shot and other forms of promotional tools, meeting and striving to exceed targets and building strong working relationships.

A knowledge and understanding of the Lubricants industry would be ideal though not essential. If you are a tenacious, commercially aware, customer focused and target driven professional, we are very interested in hearing from you.

·  Some proven experience in Customer service or Sales Administration, and ideally also Telesales.
·  Very detail-oriented, organised with a clear dedication to Customer satisfaction .
·  Professional representation of the company, and an excellent telephone manner.
·  IT literate (Microsoft suite), knowledge of CRM tools prefered.
·  Highly self motivated and results-driven.
·  Excellent record keeping/data management.
Métier

Admin Sales Support/ Trading
Job Title

Sales Support Advisor
Duration unit

Years
Branch

Marketing & Services
Functional discipline

Sales, Secretarial/Administrative Support
Experience level required

0 - 3 years
Employment type

Fixed term position