Customer Service Executive (1-year Contract)

Job description

SINGAPORE-TUAS SOUTH AV(SGP)
Job Description

·  Respond to customer enquiries on product availability and pricing enquiries.
·  Process all orders received and coordinating of shipments both local and overseas.
·  Perform shipment coordination with Freight forwarding agents for Inbound and Outbound Logistic
·  Verify products and pricing accuracy, endorse and acknowledge receipt of orders.
·  Data entry of all orders into system with accuracy by the stipulated order cut-off time.
·  Monitor product completion and notify customers of ECD (estimated completion dates); plan for shipment arrangements and continuously monitoring all back orders.
·  Plan and estimate the monthly shipments planned for reporting to the hierarchy to compute estimated monthly sales volume.
·  Coordinate with customers and respective departments personnel on export shipments; self-collection and/or delivery of orders.
·  Generate, check and collate all shipping documents and dispatch to consignees.
·  Attend to customer complaints and coordinate feedback and investigation findings.
·  Maintain strong business relations and close contact with customers.
·  Provide back up support in absence of colleagues in the team.
·  Liaise with various departments on customers’ enquiries on products.
·  Maintain records and references for internal and external audits.
·  Participate in maintenance of Quality & HSE Management Systems (ISO 9001, 14001 & 18001).
Offer ID

11618BR
Country

Singapore
Contract duration

10
About us / company profile

Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.
Candidate profile

·  Degree / Diploma holder in any discipline or equivalent
·  Experience in order processing and customer relations.
·  Possess good interpersonal and communication skills.
·  Conversant with Microsoft Office.
·  Initiative and forthcoming with ideas for continuous work improvements.
·  Must be a team player and willing to share load & experiences.
·  Knowledge of International Trade Terminology (Incoterms, UCP 600), etc.
·  Knowledge of various payment terms in international trade.
·  Willing to work in Tuas area
·  Company transport provided at designated pick-up points
·  Commit to work for 1-year fixed term contract
Métier

Admin Sales Support/ Trading
Job Title

Customer Service Executive (1-year Contract)
Duration unit

Years
Branch

Marketing & Services
Region, department, area

Singapore
Functional discipline

Sales
Experience level required

3 - 6 years
Employment type

Fixed term position
Affiliate (if known)

TOTAL OIL ASIA-PACIFIC PTE LTD
Interview location

Tuas South Avenue 14
Workplace location (Precisions/Keywords)

Tuas South Avenue 14