Offers “Tjx”

Expires soon Tjx

Web Store Operations Supervisor

  • Internship
  • Framingham, USA
  • Sales

Job description



 

Discovery is at the core of everything we do – whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

 

Web Store Operations Supervisor

TJX Digital is the newest division of The TJX Companies, Inc. and is responsible for bringing transformative digital innovation to all of TJX and our U.S. ecommerce businesses.

 

As the Web Store Operations Supervisor , you will be responsible for developing the site strategy and overseeing the development and execution of the on-site customer experience. The Web Store Operations Supervisor will lead the team of Specialists in supporting and driving forward customer-centric merchandising strategies, operational execution and efficiency opportunities to drive and increase overall sales. This includes close collaboration with Operations, Analytics, Marketing, Merchandising and Product Teams to optimize conversion and customer engagement on our websites.  A results driven mindset and experience with analytics is critical in this role.

 

Responsibilities:

·  Oversee team of Specialists; drive results through the team to ensure onsite strategy for the business is properly executed based on product availability, marketing support, product/consumer trends, and analytics. Includes taxonomy, category mappings, boost/bury, on-site search, site content implementation, etc.
·  Identify opportunities to improve site operations and streamline processes within backend systems
·  Regularly analyze site metrics and related data to identify opportunities to improve customer experience across the various sites and product categories. Constantly produce credible analytics to inform Key Stakeholders, build future strategies, driving long term site optimizations.
·  Set the direction for Site Strategy by working with Management, Planning, Merchants, and Marketing, teams to understand key categories and site initiatives, ensuring consistent messaging / experiences across all channels.
·  Lead the team in developing and supporting on-site testing initiatives to enhance customer experience, measuring impact and performance through analytics and various data points.
·  Embody “Customer First” Mindset, an understanding of what drives e-commerce sales and a passion for off-price retail to drive strategies that improve the on-site customer experience. Partner with Digital Experience Team to identify and prioritize future on-site optimizations or functionalities to enhance the customer experience.
·  Encourage the team on continuously keep a pulse on Competitive and Industry trends through site deep dives, sharing findings and recommendations across teams and stakeholders.
·  Responsible for Leading team development & fostering growth. Empower team to initiate development and bring forth innovative and efficiency opportunities to drive the business forward.

 

The Skills that will Make You Successful

·  4-6 years related experience, completed Bachelor’s degree, and experience managing teams.
·  Prior experience leading execution of operational management and digital merchandising
·  Experience and strong interest in eCommerce analytics + testing; knowledge of Google Analytics 360 (GA 360) and/or Adobe Analytics preferred
·  Experience within eCommerce and multi-channel retailers, and ability to understand backend system requirements/processes
·  Demonstrated ability to establish strong cross-functional partnerships
·  Strong presentation and written communication skills
·  Ability to prioritize and multi-task with a strong attention to detail and process
·  Agile, innovative, and critical thinker
·  Passion to improve customer experience and brand equity online

 

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff – competitive pay, great benefits, and a great group of people.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 

Posting Notes: Framingham  || MA

Nearest Major Market: Framingham
Nearest Secondary Market: Boston
Job Segment: Operations Manager, Manager, Merchandising, Operations, Management, Retail

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