Loss Prevention Tactical Uniforms Customer Service Associate II

Job description

Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.

JOB SUMMARY
Supports the District Loss Prevention Manager and Store Management by executing core
responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and
by wearing a body worn camera. Supports a positive customer shopping experience in the store
and maintains a strong store partnership with store teams and loss prevention. Exercises sound
judgment in decision-making to ensure their safety, the safety of others, and the protection of
the Company brand. Adheres to Company policies and maintains and supports Company
culture and values.
Duties and Responsibilities
• Maintains a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Review and understand the Store Emergency Response Guide sections titled Evacuating
People with Disabilities, Missing Child, Store Disturbances, Fire, Severe
Weather/Natural Disaster, Bomb Threat, and Imminent Threat.
• Wear a complete Company approved uniform.
• Wears a Company-issued Body Worn Camera, engages the camera during approved
situations for legal, safety, and training purposes, and adheres to proper use of the body
worn camera as outlined in policy and procedure.
• Greet customers appropriately, demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or
customer service via a Company issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store
management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure to not detain, stop, apprehend, chase, follow,
pursue, question, or accuse anyone of dishonesty or make a customer feel uncomfortable in
any way.
• Remain in their designated area of the store (aside from breaks).
• Call police only when directed by the appropriate LP Associate or Store Management in an
emergency.
Duties and Responsibilities continued
• Adhere to all Company Policy and Procedure prohibiting the use or carrying of any
weapons, including but not limited to guns, knives, tasers, stun guns, batons, pepper spray
or similar devices.
• Document required incidents in AIIM Case Management.
• Performs other duties as assigned.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: HomeGoods Store 0671 || 5245 Monroe Street || Toledo || OH || 43623