Offers “Tjx”

Expires soon Tjx

70120-Merchandise Associate

  • Katy, USA
  • Marketing

Job description



Job Summary:

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.

Responsibilities:

·  Role models established customer experience practices with internal and external customers
·  Supports and embodies a positive store culture through honesty, integrity, and respect
·  Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
·  Promotes credit and loyalty programs during customer interactions
·  Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
·  Accurately processes and prepares merchandise for the sales floor following company procedures and standards
·  Initiates and participates in store recovery as needed throughout the day
·  Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
·  Provides and accepts ongoing recognition and constructive feedback
·  Adheres to all labor laws, policies, and procedures
·  Supports and participates in store shrink reduction goals and programs
·  Participates in safety awareness and maintenance of a risk-free environment
·  Performs other duties as assigned

Requirements:

·  Possesses excellent customer service skills
·  Able to work a flexible schedule to support business needs
·  Possesses strong organizational skills with attention to detail
·  Capable of handling multiple tasks at one time
·  Able to respond appropriately to changes in direction or unexpected situations
·  Possesses strong communication skills
·  Capable of lifting heavy objects with or without reasonable accommodation
·  Works effectively with peers and supervisors to accomplish tasks
·  Retail customer experience preferred

Responsibilities:

·  Role models exceptional customer service
·  Creates a positive internal and external customer experience
·  Promotes a culture of honesty and integrity; maintains confidentiality
·  Acts as Manager on Duty in adherence with company policy and procedure
·  Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
·  Addresses immediate customer service issues and provides appropriate coaching to Associates
·  Exercises discretion regarding customer service policies in order to satisfy customers
·  Maintains proper Associate coverage in service areas for a positive customer experience
·  Ensures Associates adhere to all operational procedures
·  Ensures opening/closing procedures are executed in accordance with company guidelines
·  Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
·  Provides and accepts ongoing recognition and constructive feedback
·  Provides continuous feedback, recognition and coaching to Associates
·  Partners with Management on Associate training needs to increase effectiveness
·  Ensures adherence to all labor laws, policies, and procedures
·  Promotes credit and loyalty programs during customer interactions
·  Supports and participates in store shrink reduction goals and programs
·  Promotes safety awareness and supports maintenance of a risk-free environment
·  Performs other duties as assigned

Requirements:

·  Open availability, including nights and weekends
·  Flexible schedule to support business needs
·  Team player, working effectively with peers and supervisors to accomplish tasks
·  Ability to respond appropriately to changes in direction or unexpected situations
·  Knowledge of company standard software, systems, and procedures
·  Knowledge of merchandise flow in stores
·  Solid problem solving skills
·  Ability to effectively coach, delegate, and follow-up on multiple people/tasks
·  Works effectively with peers and supervisors to accomplish tasks
·  Ability to act quickly under challenging circumstances
·  Capable of handling multiple tasks at one time
·  Strong organizational skills with attention to detail
·  Strong communication skills.
·  One year retail and 6 months of leadership experience

Nearest Major Market: Houston
Job Segment: Merchandising, Retail