SAP Service Coordinator CO (m/f)

Job description

thyssenkrupp stands for more than 155,000 people in almost 80 countries and annual sales of €43 billion. It stands for automotive components, logistics, plant engineering, steel production, elevator construction and much more besides. Spread across the globe, in companies large and small, but always together. It stands for more than 200 years of industrial heritage and state-of-the-art technology. We have a position that’s just right for you, will arouse your curiosity and challenge you.

SAP Service Coordinator CO (m/f)
thyssenkrupp Business Services GmbH,
Location Essen

thyssenkrupp Global Shared Services (GSS) Organisation, which is currently being formed, provides a global selected services from areas such as HR, Finance and Accounting, IT and Real Estate for thyssenkrupp AG and its affiliated companies. thyssenkrupp Business Services GmbH is part of the GSS-Organisation with its headquarter located in Essen.

IT Services (GSS IT), as one part of it, provides services catered towards Information Technology such as Infrastructure, Application Management and Security.

For our “Global Application Support & Services” located in Essen we are looking for a

Your responsibilities

Main task is to secure that the Maintenance processes in globally implemented SAP CO services are running smoothly and according to the customer expectations.

·  Offer professional support and needed technical guidance to our customers related to the optimal system usage
·  Promote, drive and support the service transition to GSS-IT and service transformation towards the Future Operation Model
·  Together with the Application Manager, create pro-active proposals towards effective service operations Handling of service requests by changing SAP standard customizing
·  Analyzing of errors and developing work arounds and permanent solutions (together with the 2nd Level)
·  Perform feasibility checks and cost estimations for Requests for Change (RfCs)
·  Managing the minor change request process
·  Coordination of questions concerning tickets and coordinate the needed test activities related to the error corrections and minor change deployments
·  Supervise the quality and accuracy of the Incident and Problem Management processes
·  Supporting documentation related to the changes and also support interfaces to back-end systems
·  Ensure continuous knowledgebase updates
·  Coordination of tasks with colleagues in near-shore Service-Center (e.g. Poland)
·  Coordination of tasks with external service providers
·  Act as the first escalation level for our customers regarding possible service disturbances
·  Responsible for fulfilling SLAs (e.g. error handling time)
·  Checking and planning necessary knowhow transfers with all parties involved (e.g. customer, service provider etc.)
·  Securing the error-free handover of projects and major changes into support & maintenance
·  Support for go-lives
·  Collaboration in projects
·  Realization of selected major Change Requests (CRs)
·  Audit support

Your profile

·  Apprenticeship or successful study with focus on IT / computer science
·  At least 3 years of relevant job experience
·  Strong knowledge of SAP - in particular SAP CO, SAP GMDS
·  Ability to operate with SAP Solution Manager and HPSM
·  Understanding the Integrations to other SAP modules (FI, MM, SD, PS, CS and IM) appreciated
·  Experienced in working with MS Office
·  Strong degree of trustworthiness as well as accuracy and carefulness
·  Distinctive social and communicative skills for collaborating and reconcilement
·  Fluent in English and German

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

About thyssenkrupp Business Services GmbH

thyssenkrupp Global Shared Services (GSS) Organisation, which is currently being formed, provides a global selected services from areas such as HR, Finance and Accounting, IT and Real Estate for thyssenkrupp AG and its affiliated companies. thyssenkrupp Business Services GmbH is part of the GSS-Organisation with its headquarter located in Essen.

IT Services (GSS IT), as one part of it, provides services catered towards Information Technology such as Infrastructure, Application Management and Security.

For our “Global Application Support & Services” located in Essen we are looking for a

Your responsibilities

Main task is to secure that the Maintenance processes in globally implemented SAP CO services are running smoothly and according to the customer expectations.

·  Offer professional support and needed technical guidance to our customers related to the optimal system usage
·  Promote, drive and support the service transition to GSS-IT and service transformation towards the Future Operation Model
·  Together with the Application Manager, create pro-active proposals towards effective service operations Handling of service requests by changing SAP standard customizing
·  Analyzing of errors and developing work arounds and permanent solutions (together with the 2nd Level)
·  Perform feasibility checks and cost estimations for Requests for Change (RfCs)
·  Managing the minor change request process
·  Coordination of questions concerning tickets and coordinate the needed test activities related to the error corrections and minor change deployments
·  Supervise the quality and accuracy of the Incident and Problem Management processes
·  Supporting documentation related to the changes and also support interfaces to back-end systems
·  Ensure continuous knowledgebase updates
·  Coordination of tasks with colleagues in near-shore Service-Center (e.g. Poland)
·  Coordination of tasks with external service providers
·  Act as the first escalation level for our customers regarding possible service disturbances
·  Responsible for fulfilling SLAs (e.g. error handling time)
·  Checking and planning necessary knowhow transfers with all parties involved (e.g. customer, service provider etc.)
·  Securing the error-free handover of projects and major changes into support & maintenance
·  Support for go-lives
·  Collaboration in projects
·  Realization of selected major Change Requests (CRs)
·  Audit support

Your profile

·  Apprenticeship or successful study with focus on IT / computer science
·  At least 3 years of relevant job experience
·  Strong knowledge of SAP - in particular SAP CO, SAP GMDS
·  Ability to operate with SAP Solution Manager and HPSM
·  Understanding the Integrations to other SAP modules (FI, MM, SD, PS, CS and IM) appreciated
·  Experienced in working with MS Office
·  Strong degree of trustworthiness as well as accuracy and carefulness
·  Distinctive social and communicative skills for collaborating and reconcilement
·  Fluent in English and German

Our offer to you

At thyssenkrupp we give you the freedom to expand your horizons – with flexible work time models, international teams and attractive working conditions and social benefits.

Collegial collaboration and mutual respect are something we have been practicing for more than 200 years. If they are just as important to you as they are to us, then apply now!

Our offer to you

At thyssenkrupp we give you the freedom to expand your horizons – with flexible work time models, international teams and attractive working conditions and social benefits.

Collegial collaboration and mutual respect are something we have been practicing for more than 200 years. If they are just as important to you as they are to us, then apply now!