SAP Service Coordinator Business Warehouse (m/f)

Job description

thyssenkrupp stands for more than 155,000 people in almost 80 countries and annual sales of €43 billion. It stands for automotive components, logistics, plant engineering, steel production, elevator construction and much more besides. Spread across the globe, in companies large and small, but always together. It stands for more than 200 years of industrial heritage and state-of-the-art technology. We have a position that’s just right for you, will arouse your curiosity and challenge you.

SAP Service Coordinator Business Warehouse (m/f)
thyssenkrupp Business Services GmbH,
Standort Essen

thyssenkrupp Global Shared Services (GSS) Organisation, which is currently being formed, provides a global selected services from areas such as HR, Finance and Accounting, IT and Real Estate for thyssenkrupp AG and its affiliated companies. thyssenkrupp Business Services GmbH is part of the GSS-Organisation with its headquarter located in Essen.

IT Services (GSS IT), as one part of it, provides services catered towards Information Technology such as Infrastructure, Application Management and Security.

For our “Global Application Support & Services” located in Essen we are looking for a

Ihre Aufgaben

Main task is to secure that the Maintenance processes in globally implemented SAP Business Warehouse environment is running smoothly and according to the customer expectations.

·  Offer professional support and needed technical guidance to our customers related to the optimal system usage
·  Promote, drive and support the service transition to GSS-IT and service transformation towards the Future Operation Model
·  Together with the Application Manager, create pro-active proposals towards effective service operations
·  Handling of service requests by changing SAP standard customizing
·  Analyzing of errors and developing work arounds and permanent solutions (together with the 2nd Level)
·  Perform feasibility checks and cost estimations for Requests for Change (RfCs)
·  Managing the minor change request process
·  Coordination of questions concerning tickets and coordinate the needed test activities related to the error corrections and minor change deployments
·  Act as the first escalation level for our customers regarding possible service disturbances
·  Supporting documentation related to the changes and also support interfaces to back-end systems
·  Ensure continuous knowledgebase updates
·  Coordination of tasks with colleagues in near-shore Service-Center (e.g. Poland)
·  Coordination of tasks with external service providers
·  Supervise all tickets in responsible environment
·  Responsible for fulfilling SLAs (e.g. error handling time)
·  Checking and planning necessary knowhow transfers with all parties involved (e.g. customer, service provider etc.)
·  Securing the error-free handover of projects and major changes into support & maintenance
·  Support for go-lives
·  Collaboration in projects
·  Realization of selected major Change Requests (CRs)
·  Audit support

Ihr Profil

·  Apprenticeship or successful study with focus on IT / computer science
·  At least 3 years of relevant job experience
·  Strong knowledge of SAP - in particular SAP BW, SAP Business Objects, SAP Solution Manager and HPSM
·  Understanding of various presentation layer tools (arcplan, MicroStrategy) is appreciated
·  Experienced in working with MS Office
·  Strong degree of trustworthiness as well as accuracy and carefulness
·  Distinctive social and communicative skills for collaborating and reconcilement
·  Fluent in English and German

Über thyssenkrupp
thyssenkrupp, das sind mehr als 156.000 Mitarbeiter in fast 80 Ländern und 39 Mrd. € Umsatz im Jahr. Das ist Automotive, Logistik, Anlagenbau, Stahlproduktion, Aufzugsbau und noch mehr. Auf der ganzen Welt, in großen und in kleinen Unternehmen, aber immer gemeinsam. Das sind über 200 Jahre Industriegeschichte und modernste Technologie.

Über thyssenkrupp Business Services GmbH

thyssenkrupp Global Shared Services (GSS) Organisation, which is currently being formed, provides a global selected services from areas such as HR, Finance and Accounting, IT and Real Estate for thyssenkrupp AG and its affiliated companies. thyssenkrupp Business Services GmbH is part of the GSS-Organisation with its headquarter located in Essen.

IT Services (GSS IT), as one part of it, provides services catered towards Information Technology such as Infrastructure, Application Management and Security.

For our “Global Application Support & Services” located in Essen we are looking for a

Ihre Aufgaben

Main task is to secure that the Maintenance processes in globally implemented SAP Business Warehouse environment is running smoothly and according to the customer expectations.

·  Offer professional support and needed technical guidance to our customers related to the optimal system usage
·  Promote, drive and support the service transition to GSS-IT and service transformation towards the Future Operation Model
·  Together with the Application Manager, create pro-active proposals towards effective service operations
·  Handling of service requests by changing SAP standard customizing
·  Analyzing of errors and developing work arounds and permanent solutions (together with the 2nd Level)
·  Perform feasibility checks and cost estimations for Requests for Change (RfCs)
·  Managing the minor change request process
·  Coordination of questions concerning tickets and coordinate the needed test activities related to the error corrections and minor change deployments
·  Act as the first escalation level for our customers regarding possible service disturbances
·  Supporting documentation related to the changes and also support interfaces to back-end systems
·  Ensure continuous knowledgebase updates
·  Coordination of tasks with colleagues in near-shore Service-Center (e.g. Poland)
·  Coordination of tasks with external service providers
·  Supervise all tickets in responsible environment
·  Responsible for fulfilling SLAs (e.g. error handling time)
·  Checking and planning necessary knowhow transfers with all parties involved (e.g. customer, service provider etc.)
·  Securing the error-free handover of projects and major changes into support & maintenance
·  Support for go-lives
·  Collaboration in projects
·  Realization of selected major Change Requests (CRs)
·  Audit support

Ihr Profil

·  Apprenticeship or successful study with focus on IT / computer science
·  At least 3 years of relevant job experience
·  Strong knowledge of SAP - in particular SAP BW, SAP Business Objects, SAP Solution Manager and HPSM
·  Understanding of various presentation layer tools (arcplan, MicroStrategy) is appreciated
·  Experienced in working with MS Office
·  Strong degree of trustworthiness as well as accuracy and carefulness
·  Distinctive social and communicative skills for collaborating and reconcilement
·  Fluent in English and German

Was wir Ihnen bieten

At thyssenkrupp we give you the freedom to expand your horizons – with flexible work time models, international teams and attractive working conditions and social benefits.

Collegial collaboration and mutual respect are something we have been practicing for more than 200 years. If they are just as important to you as they are to us, then apply now!

Was wir Ihnen bieten

At thyssenkrupp we give you the freedom to expand your horizons – with flexible work time models, international teams and attractive working conditions and social benefits.

Collegial collaboration and mutual respect are something we have been practicing for more than 200 years. If they are just as important to you as they are to us, then apply now!