Coordinator- Service Operations/Repair

Job description

At thyssenkrupp we have more than 155,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Coordinator- Service Operations/Repair
thyssenkrupp Elevator Corp,
Westchester, {region10546}

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.

thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Coordinator – Service Operations/ Repair to join our world class team in Westchester, NY.

Essential duties and responsibilities:

·  Responsible for processing elevator repairs so that jobs are set up and organized within the Oracle system and communicated to ensure repairs are completed in an efficient, timely and profitable manner
·  Communicates frequently with customers to schedule repairs, answer questions and to follow up after repair completion
·  Maintains the backlog database, includes reviewing costs with managers, coordinating cost corrections with payroll and purchasing
·  Checks job costs for repairs ready to bill
·  Updates if costs are in the line with the estimate
·  Works with customers and branch operations to resolve billing issues in a timely manner
·  Maintains list of open projects (adding new projects and removing completed projects)
·  Organizes information related to individual projects from various internal and external sources
·  Reviews contracts and booking packages to determine billing terms of each project
·  Responsible for creating tickets for mechanics for both service and repair
·  Responsible for assisting operations superintendents and manager with managing daily callbacks, including rerouting tickets, contacting customers, dispatching entrapment calls, etc.
·  Responsible for managing, tracking and updating all regional rollouts and mandates, including but not limited to MAX, eMAX, Oracle, elevate, Servicesight, etc.
·  Coordinate branch safety training and update files, tracking spreadsheet, etc. accordingly
·  Other duties as assigned

Your profile

·  Previous experience in repair coordination, ordering parts or billing preferred
·  Strong knowledge of Windows Excel, Word, Outlook
·  Minimum of 1 year of Oracle or other ERP system experience, preferred
·  Two year Business College and/or two years working in a fast paced office environment
·  Good attendance record and strong customer service skills
·  Ability to remain calm when confronted with difficult situations
·  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
·  Takes direction in a positive manner
·  Team Player but also self-starter and comfortable working on projects alone
·  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

About thyssenkrupp Elevator Corp

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.

thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Coordinator – Service Operations/ Repair to join our world class team in Westchester, NY.

Essential duties and responsibilities:

·  Responsible for processing elevator repairs so that jobs are set up and organized within the Oracle system and communicated to ensure repairs are completed in an efficient, timely and profitable manner
·  Communicates frequently with customers to schedule repairs, answer questions and to follow up after repair completion
·  Maintains the backlog database, includes reviewing costs with managers, coordinating cost corrections with payroll and purchasing
·  Checks job costs for repairs ready to bill
·  Updates if costs are in the line with the estimate
·  Works with customers and branch operations to resolve billing issues in a timely manner
·  Maintains list of open projects (adding new projects and removing completed projects)
·  Organizes information related to individual projects from various internal and external sources
·  Reviews contracts and booking packages to determine billing terms of each project
·  Responsible for creating tickets for mechanics for both service and repair
·  Responsible for assisting operations superintendents and manager with managing daily callbacks, including rerouting tickets, contacting customers, dispatching entrapment calls, etc.
·  Responsible for managing, tracking and updating all regional rollouts and mandates, including but not limited to MAX, eMAX, Oracle, elevate, Servicesight, etc.
·  Coordinate branch safety training and update files, tracking spreadsheet, etc. accordingly
·  Other duties as assigned

Your profile

·  Previous experience in repair coordination, ordering parts or billing preferred
·  Strong knowledge of Windows Excel, Word, Outlook
·  Minimum of 1 year of Oracle or other ERP system experience, preferred
·  Two year Business College and/or two years working in a fast paced office environment
·  Good attendance record and strong customer service skills
·  Ability to remain calm when confronted with difficult situations
·  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
·  Takes direction in a positive manner
·  Team Player but also self-starter and comfortable working on projects alone
·  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:
https://www.thyssenkrupp-north-america.com

Our offer to you

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:
https://www.thyssenkrupp-north-america.com